# Refund & Order Cancellation Policy

# Refund & Order Cancellation Policy

## Cancellation Policy

The cancellation policy for orders placed on the platform may vary depending on the seller.

- Eligibility: For orders eligible for cancellation, customers may cancel their order any time before it is shipped. Once an order has been shipped, it cannot be cancelled.

- Time Windows: The cancellation window differs by category. Orders cannot be cancelled once the defined time window has elapsed or the order status has changed.

- Applicable Fees: In certain cases, customers may not be permitted to cancel an order free of charge after the specified time. A cancellation fee may be applicable as mentioned on the product page.

- Seller Cancellations: If an order is cancelled by the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Note:

## Refund Policy

Refund terms may vary based on the product category and the seller’s individual policies. Information provided on the product page shall override this general policy.

### Eligibility for Refunds

- Non-Cancellable Items: Certain items are marked non-cancellable. Refunds will only be processed for non-delivery or seller-initiated cancellation.

- Cancellable Items: Refunds will be processed only if the order is cancelled before shipment.

- Stock Issues: If a seller cancels due to unavailability, a full refund is issued for prepaid orders.

### Refund Process

Processing Time

5–7 business days

Refund Method

original payment method

## General Conditions

- Fix Labs Pvt Ltd reserves the right to modify or waive refund conditions at its discretion.

- In case of disputes, the decision of Fix Labs Pvt Ltd shall be final.

- Customers are advised to refer to the product page or contact customer support for specific queries.

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