Apple confirms flaw in iPhone 6 Plus, agrees to repair | HT Tech

Apple confirms flaw in iPhone 6 Plus, agrees to repair

The hardware malfunction called “touch disease” exhibits display flickering or multi-touch issues in iPhone 6 Plus after being dropped multiple times on a hard surface and then incurring further stress on the device.

By: NEW DELHI
| Updated on: Nov 22 2016, 12:35 IST
image caption
The hardware malfunction called “touch disease” exhibits display flickering or multi-touch issues in iPhone 6 Plus after being dropped multiple times on a hard surface and then incurring further stress on the device. (Apple)

Apple has confirmed that there is a flaw in its iPhone 6 Plus that makes the display unresponsive and has launched a new repair programme.

The hardware malfunction called "touch disease" exhibits display flickering or multi-touch issues in iPhone 6 Plus after being dropped multiple times on a hard surface and then incurring further stress on the device.

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"If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple or an Apple authorised service provider will repair your device for a manufacturer's suggested service price of 9,900," Apple said in a statement.

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Pricing offered by Apple authorised service providers may vary.

Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple authorised service provider to arrange reimbursement.

"In case you are facing multi-touch issue, bring your iPhone 6 Plus to a participating Apple authorised service provider. Your iPhone will be examined prior to any service to verify that it is eligible for this programme and in working order. This programme only applies to iPhone 6 Plus," the company added.

--IANS

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First Published Date: 22 Nov, 12:34 IST
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