Pizza restaurant launches Spain's first virtual waiter app | Tech News

Pizza restaurant launches Spain's first virtual waiter app

The restaurant has had to adapt to social distancing rules by becoming table service only and reminding customers on the entry they must wear face masks at all times when not at their tables.

By:REUTERS
| Updated on: Aug 20 2022, 22:23 IST
Employees pick up the pizzas near an IPad with the
Employees pick up the pizzas near an IPad with the "Funky Pay" app, which helps tracking orders of clients and where, with a system of colours, clients can see when it is in the kitchen or when it will be arriving, at Funky Pizza restaurant, where the app replaces waiters. (REUTERS)

A restaurant on Spain's northeastern Mediterranean coast is pioneering a dining experience that allows customers to avoid most face-to-face contact with staff and minimise the risk of coronavirus contagion.

Customers at Funky Pizza, in Palafrugell on the Costa Brava popular with tourists, can browse the menu, order and pay via the "Funky Pay" app on their phones - the first time a purpose-designed app has been integrated into a restaurant's ordering system in Spain.

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A waiter does bring the order to the table.

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"Through this system we have tried to keep physical distance with our clients, which is what people are looking for during COVID," said restaurant owner Carlos Manich.

Funky Pizza restaurant owner Carlos Manich poses as he holds his mobile phone with the
Funky Pizza restaurant owner Carlos Manich poses as he holds his mobile phone with the "Funky Pay" app in one hand and a pizza in the other. (REUTERS)
image caption
Funky Pizza restaurant owner Carlos Manich poses as he holds his mobile phone with the "Funky Pay" app in one hand and a pizza in the other. (REUTERS)

Staff manage the orders from screens behind the bar.

"The application is very user-friendly ... and you can also track your order and see when it is in the kitchen or when it will be arriving," said Claudia Medina, 26, eating at the restaurant.

A client using his mobile phone scans the QR code to place an order of a pizza with its ingredientes through of the
A client using his mobile phone scans the QR code to place an order of a pizza with its ingredientes through of the "Funky Pay" app, (REUTERS)
image caption
A client using his mobile phone scans the QR code to place an order of a pizza with its ingredientes through of the "Funky Pay" app, (REUTERS)

But some customers disagreed. "I think we lose the feeling with the waiter, for example when you order you can't ask about different preferences or quantities," said customer Javier Comas, 26.

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First Published Date: 04 Aug, 13:51 IST
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