Reliance Jio faces massive network outage across India; Users struggle with mobile internet | Tech News

Reliance Jio faces massive network outage across India; Users struggle with mobile internet

Reliance Jio experienced a widespread service outage across India, affecting key applications and causing frustration among users reliant on its mobile and broadband services.

| Updated on: Jun 19 2024, 07:05 IST
Reliance Jio launches JioBharat V2 4G priced at just 999; it has internet too! Check out the photos
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1/6 The new JioBharat V2 4G phone has emerged as the new phone for the masses. For less than Rs. 1000 it will even provide internet access. It is the phone with the lowest Net-enabled entry price. (ANI)
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2/6 It will go under beta testing for the first 1 million Jio Bharat phones starting on July 7, ANI reported. (ANI)
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3/6 The new JioBharat V2 4G smartphone comes with affordable internet services with basic recharge plans starting at Rs. 23 for 28 days, offering unlimited voice calls and 14 GB data, an ANI report added. (Jio)
Reliance Jio faces massive network outage across India
4/6 Other operators typically offer a basic plan priced at Rs. 179 for 28 days with voice calls and 2GB of data. Jio claims that their basic plan is not only 30% cheaper but also provides 7 times more data compared to feature phone offerings from other operators. (Jio)
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5/6 Additionally, Jio offers annual plans for the feature phone, costing Rs. 1234 for 12 months, which includes unlimited calls and 168 GB of data. (ANI)
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6/6 Some other features of the new JioBharat phone include a 1.77-inch TFT display, 0.3MP camera, 1000mAh battery, SD card support up to 128GB, and 3.5mm headphone jack for audio. (Jio)
Reliance Jio faces massive network outage across India
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Reliance Jio is currently experiencing a widespread outage affecting users nationwide and key internet services. (Bloomberg)

Reliance Jio faced a widespread service disruption impacting many users across India. Key applications including WhatsApp, Instagram, X, Snapchat, YouTube, and Google were inaccessible for many. Downdetector data reveals that a significant 54 percent of complaints are due to issues with mobile internet connectivity.

Broad Impact on Jio Services

The outage affected both JioFiber broadband services, comprising 48 percent of reported problems, and mobile internet connectivity, which accounts for 47 percent. An additional 5 percent of users cited issues with their mobile devices, indicating a broad disruption in Jio's network infrastructure.

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Customer Frustration and Social Media Response

This development has sparked frustration among Jio customers who rely on these services for daily communication and entertainment. Social media platforms are filled with complaints as users seek information on when normal service will be restored.

Reliance Jio Response

Reliance Jio has yet to provide an official statement explaining the cause of the outage. Technicians are actively working to restore full service functionality. Meanwhile, affected customers are advised to remain patient and monitor official channels for updates.

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In response to the service disruption, users have taken to social media to express their frustration. Anoop_K_Nair tweeted, "@reliancejio Your network is down for VPN connectivity across India? JioFiber...multiple company VPNs are unable to connect through JioFiber. Switched to a different provider to continue..pls check." Others have turned to humour, flooding platforms with memes.

Reliance Jio, known for its extensive coverage and affordable services, has not yet issued an official statement regarding the cause or resolution of the outage. However, technicians are actively working to resolve the issue and restore services to affected users.

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As users await updates from Jio, they are advised to use alternative communication methods if necessary and to stay tuned to official channels for further announcements regarding the ongoing service disruption.

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First Published Date: 18 Jun, 17:00 IST