Tamil Nadu govt launches WhatsApp channel to address public grievances: Here's how to use it

The newly launched WhatsApp Communication system is currently available in English and Tamil languages.

The use of WhatsApp for salary notification will risk employee-employer confidentiality agreement, warned experts. (MINT_PRINT)

Tamil Nadu government's Greater Chennai Corporation (GCC) on Friday launched a dedicated WhatsApp channel to address public grievances. Apart from addressing grievances, this WhatsApp channel will also be used to facilitate effective communication between the GCC and the public

The government body said that it is the first municipal body in India to launch the WhatsApp Communication system. This WhatsApp-based automatic grievance registration system will also make it possible for citizens to track the progress of registered grievances in real-time. It will also pave the way for the flow of information on important announcements, updates, periodic events, helplines, etc. At an appropriate time, the service will also include critical information on vaccine rollout modalities in Chennai for beneficiaries.

GCC said that it will also utilise the WhatsApp Communication system to provide additional citizen-centric services such as the creation of birth and death certificates, timely reminders on tax payment, and electoral services to the citizens.

Using this channel is really easy. All users need to do is send a ‘Hi' to GCC's official WhatsApp account. The phone number for GCC's official WhatsApp account is +91-94999 33644. Once they do so, they will be able to raise concerns and seek solutions easily.

The newly launched WhatsApp Communication system is currently available in English and Tamil languages.