HT TECH wants to start sending you push notifications. Click allow to subscribe

Galaxy Fold: Some of Samsung’s new foldable phones are breaking after just a couple of days

Some tech reviewers of the Galaxy Fold, a splashy $1,980 phone that opens into a tablet, said the phone malfunctioned after only a day or two of use.

By: REUTERS
Updated on: Apr 18 2019, 10:09 IST
Some of Samsung's new $2,000 folding phones appear to be breaking after just a couple of days. Journalists who received the phones to review before the public launch say the Galaxy Fold screen started flickering and turning black before completely fizzling out. (AP)

South Korea's Samsung Electronics Co Ltd said it has received "a few" reports of damage to the main display of samples of its upcoming foldable smartphone and that it will investigate.

Some tech reviewers of the Galaxy Fold, a splashy $1,980 phone that opens into a tablet and that goes on sale in the United States on April 26, said the phone malfunctioned after only a day or two of use.

You may be interested in

Mobiles Tablets Laptops
28% OFF
Samsung Galaxy S23 Ultra 5G
  • Green
  • 12 GB RAM
  • 256 GB Storage
₹107,999₹149,999
Buy now
Google Pixel 8 Pro
  • Obsidian
  • 12 GB RAM
  • 128 GB Storage
₹106,998
Check details
Vivo X100 Pro 5G
  • Asteroid Black
  • 16 GB RAM
  • 512 GB Storage
₹89,999
Check details
Apple iPhone 15 Plus
  • Black
  • 6 GB RAM
  • 128 GB Storage
₹87,900
Check details
21% OFF
Acer Swift Go SFG14 41 NX KG3SI 002 Laptop
  • Pure Silver
  • 8 GB RAM
  • 512 GB SSD
₹58,990₹74,999
Buy now
41% OFF
Acer Aspire 5 A515 57G Laptop
  • Gray
  • 16 GB RAM
  • 512 GB SSD
₹52,990₹89,999
Buy now
41% OFF
Acer Aspire 3 A315 24 NX KDESI 004 Laptop
  • Silver
  • 8 GB RAM
  • 512 GB SSD
₹34,490₹57,999
Buy now
40% OFF
Asus VivoBook 15 X515JA BQ322WS Laptop
  • Transparent Silver
  • 8 GB RAM
  • 512 GB SSD
₹31,350₹51,990
Buy now
35% OFF
Xiaomi Pad 6
  • Mist Blue
  • 6 GB RAM
  • 128 GB Storage
₹25,999₹39,999
Buy now
55% OFF
Lenovo Tab M10 5G
  • Abyss Blue
  • 6 GB RAM
  • 128 GB Storage
₹20,999₹47,000
Buy now
32% OFF
Realme Pad 2
  • Imagination Grey
  • 6 GB RAM
  • 128 GB Storage
₹19,668₹28,999
Buy now
Honor Pad X9
  • Gray
  • 4 GB RAM
  • 128 GB Storage
₹14,999
Check details

"We will thoroughly inspect these units in person to determine the cause of the matter," Samsung said in a statement, noting that a limited number of early Galaxy Fold samples were provided to media for review.

Also read: Looking for a smartphone? To check mobile finder click here.

The problem seems to be related to the unit's screen either cracking or flickering, according to Twitter posts by technology journalists from Bloomberg, The Verge and CNBC who received the phone this week for review purposes.

Samsung, which has advertised the phone as "the future", said removing a protective layer of its main display might cause damage, and that it will clearly inform customers such.

The company said it has closed pre-orders for the Galaxy Fold due to "high demand". It told Reuters there is no change to its release schedule following the malfunction reports.

The South Korean company's Galaxy Fold resembles a conventional smartphone but opens like a book to reveal a second display the size of a small tablet at 7.3 inches (18.5 cm).

Although Galaxy Fold and Huawei Technologies Co Ltd's Mate X foldable phones are not expected to be big sellers, the new designs were hailed as framing the future of smartphones this year in a field that has seen few surprises since Apple Inc introduced the screen slab iPhone in 2007.

The problems with the new phone drew comparisons to Samsung's Galaxy Note 7 phone in 2016. Battery and design flaws in the Note 7 led to some units catching fire or exploding, forcing Samsung to recall and cancel sales of the phone. The recall wiped out nearly all of the profit in Samsung's mobile division in the third quarter of 2016.

Samsung has said it plans to churn out at least 1 million foldable Galaxy Fold handsets globally, compared with its total estimated 300 million mobile phones it produces annually.

Reviewers of the new Galaxy Fold said they did not know what the problem was and Samsung did not provide answers. 

Bloomberg reporter Mark Gurman tweeted: "The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not."

According to Gurman's tweets, he removed a plastic layer on the screen that was not meant to be removed and the phone malfunctioned afterwards.

Dieter Bohn, executive editor of The Verge, said that a "small bulge" appeared on the crease of the phone screen, which appeared to be something pressing from underneath the screen. Bohn said Samsung replaced his test phone but did not offer a reason for the problem.

"It is very troubling," Bohn told Reuters, adding that he did not remove the plastic screen cover.

Steve Kovach, tech editor at CNBC.com tweeted a video of half of his phone's screen flickering after using it for just a day.

Catch all the Latest Tech News, Mobile News, Laptop News, Gaming news, Wearables News , How To News, also keep up with us on ,Twitter, Facebook, , and Instagram. For our latest videos, subscribe to our YouTube channel.

First Published Date: 18 Apr, 10:08 IST

Sale

Mobiles Tablets Laptops
4% OFF
Samsung Galaxy S24 Ultra
  • Titanium Black
  • 12 GB RAM
  • 256 GB Storage
₹129,999₹134,999
Buy now
7% OFF
Apple iPhone 15 Pro Max
  • Black Titanium
  • 8 GB RAM
  • 256 GB Storage
₹148,900₹159,900
Buy now
13% OFF
Xiaomi 14
  • Matte Black
  • 12 GB RAM
  • 512 GB Storage
₹69,999₹79,999
Buy now
10% OFF
Apple iPhone 15 Plus
  • Black
  • 6 GB RAM
  • 128 GB Storage
₹80,990₹89,900
Buy now
38% OFF
Xiaomi Pad 6
  • Mist Blue
  • 6 GB RAM
  • 128 GB Storage
₹24,999₹39,999
Buy now
28% OFF
Realme Pad 2
  • Imagination Grey
  • 6 GB RAM
  • 128 GB Storage
₹17,999₹24,999
Buy now
25% OFF
Samsung Galaxy Tab A7 Lite
  • Silver
  • 3 GB RAM
  • 32 GB Storage
₹9,529₹12,700
Buy now
11% OFF
Samsung Galaxy Tab S9 5G 256GB
  • Graphite
  • 8 GB RAM
  • 256 GB Storage
₹96,999₹108,699
Buy now
23% OFF
Infinix INBook X1 Neo XL22 Laptop Intel Celeron Quad Core 8 GB 256 GB SSD Windows 11
  • Blue
  • 4 GB RAM
  • 128 GB SSD
₹22,990₹29,990
Buy now
36% OFF
Infinix INBook X1 Pro Laptop
  • Black
  • 8 GB RAM
  • 256 GB SSD
₹44,990₹69,999
Buy now
29% OFF
Asus VivoBook 15 X515JA EJ522TS Laptop
  • Grey
  • 8 GB RAM
  • 512 GB SSD
₹44,689₹62,889
Buy now
34% OFF
Asus ROG Strix G17 G713QM K4215TS Laptop
  • Black
  • 16 GB RAM
  • 1 TB SSD
₹180,990₹272,990
Buy now