Google Pay transaction failed? Here is how to troubleshoot and fix

  • If your Google Pay transaction failed, you can troubleshoot the issue by checking a few things. Here's how to.
By HT TECH
| Updated on Nov 20 2021, 06:22 PM IST
Google Pay transaction failed message may be because the recipient may not have linked his bank account to GPay.
Google Pay transaction failed message may be because the recipient may not have linked his bank account to GPay. (Google Pay India Twitter)

How to fix Google Pay transaction failed glitch: The outbreak of coronavirus pandemic has made people rush to adopt the digital payments option. Now, people are keeping very less cash in their wallets and prefer making payments online. May it be for purchasing groceries, ordering food, or booking cabs, payments for almost everything can be done online. One can even pay bills and do recharges online at a moments notice. There are several digital payment apps like Google Pay, Paytm, PhonePe, among others which you can use for making transactions. However, there are instances when you can face difficulties in making online payments mainly due to bad internet or some app glitches.

If you use Google Pay and you are not able to do any transaction then there is nothing to worry as you can troubleshoot this issue by following some simple and easy steps. As per the information provided by the application, if you are on WiFi and not able to complete your transaction then you can turn on the mobile data, or a different internet connection. The other methods which can be tried are as under:

1. Send a smaller amount of money.

2. Use a different method. For example, if you are using the recent contacts icon on the home screen to send money, try sending the money by tapping “New” and entering phone number or UPI ID.

3. Check if the recipient has linked their Bank Account to Google Pay.

4. Check if you have reached your transaction limit.

Troubleshoot problems while sending or receiving money if the person is nearby:

1. Make sure you both have an internet connection.

2. Bring your phones closer together. Your phone should not be more than a few inches away from the other person’s phone.

3. Remove any cases or covers.

4. Tap Update device calibration and try again.

5. Make sure you are using the right UPI PIN with the right payment account. You can change your UPI PIN any time.

6. Check your payment account information to make sure it is not outdated. If it is, update it.

7. Make sure the person sending the money has enough money in their account to cover the transaction.

8. See if you have reached your transaction limit.

9. If these steps do not work, try to send or receive a payment by QR code or search your contact by name, phone number, account number or UPI ID.

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First Published Date: 20 Nov, 06:22 PM IST
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