HT TECH wants to start sending you push notifications. Click allow to subscribe

Zoom Adds Features Like Document Editing in Bid to Compete With Microsoft

Zoom Video Communications Inc. is adding word processing to its suite of tools and experimenting with novel features for meetings as it faces steep competition from Microsoft Corp.’s Teams.

By: BLOOMBERG
Updated on: Oct 04 2023, 06:19 IST
Collaborative document editing, similar to Alphabet Inc.’s Google Docs, will be made available in Zoom next year (Bloomberg)
Collaborative document editing, similar to Alphabet Inc.’s Google Docs, will be made available in Zoom next year (Bloomberg)

Zoom Video Communications Inc. is adding word processing to its suite of tools and experimenting with novel features for meetings as it faces steep competition from Microsoft Corp.’s Teams.

Collaborative document editing, similar to Alphabet Inc.’s Google Docs, will be made available in Zoom next year, the company announced Tuesday ahead of its annual conference. What sets the tool apart is the ability to include information and artificial intelligence-generated summaries from Zoom meetings, Chief Product Officer Smita Hashim said in an interview.

You may be interested in

Mobiles Tablets Laptops
Apple iPhone 15 Pro Max
  • Black Titanium
  • 8 GB RAM
  • 256 GB Storage
₹156,900
Check details
27% OFF
Samsung Galaxy S23 Ultra 5G
  • Green
  • 12 GB RAM
  • 256 GB Storage
₹109,999₹149,999
Buy now
Google Pixel 8 Pro
  • Obsidian
  • 12 GB RAM
  • 128 GB Storage
₹106,998
Check details
Apple iPhone 15 Plus
  • Black
  • 6 GB RAM
  • 128 GB Storage
₹87,900
Check details
21% OFF
Acer Swift Go SFG14 41 NX KG3SI 002 Laptop
  • Pure Silver
  • 8 GB RAM
  • 512 GB SSD
₹58,990₹74,999
Buy now
40% OFF
Acer Aspire 5 A515 57G Laptop
  • Gray
  • 16 GB RAM
  • 512 GB SSD
₹54,000₹89,999
Buy now
41% OFF
Acer Aspire 3 A315 24 NX KDESI 004 Laptop
  • Silver
  • 8 GB RAM
  • 512 GB SSD
₹33,990₹57,999
Buy now
40% OFF
Asus VivoBook 15 X515JA BQ322WS Laptop
  • Transparent Silver
  • 8 GB RAM
  • 512 GB SSD
₹31,350₹51,990
Buy now
35% OFF
Xiaomi Pad 6
  • Mist Blue
  • 6 GB RAM
  • 128 GB Storage
₹25,999₹39,999
Buy now
55% OFF
Lenovo Tab M10 5G
  • Abyss Blue
  • 6 GB RAM
  • 128 GB Storage
₹20,999₹47,000
Buy now
38% OFF
Realme Pad 2
  • Imagination Grey
  • 6 GB RAM
  • 128 GB Storage
₹17,999₹28,999
Buy now
Honor Pad X9
  • Gray
  • 4 GB RAM
  • 128 GB Storage
₹16,998
Check details

The company’s fiscal-year revenue jumped more than fivefold to $4.1 billion from 2020 to 2022 as Zoom became an essential tool during the pandemic. But that explosive growth ended as offices reopened and competition intensified. Analysts now expect sales to increase less than 2% in the coming quarters. Zoom’s strategy to revive growth is based on providing a wider suite of business tools beyond video meetings, including features from Workvivo, an employee communication service it agreed to acquire in April.

Also read: Looking for a smartphone? To check mobile finder click here.

Zoom has seen early success with its office phone service, which is now making about $500 million per year, and its customer-service center offering, which passed 500 clients. Morgan Stanley analyst Meta Marshall called these “encouraging stats.” The company isn’t yet disclosing usage numbers for other tools such as email and calender, which it introduced last year.

Still, Microsoft’s Teams is a formidable rival. Zoom has met with regulators from the US and European Union over the last year to express concerns about the way Microsoft, the world’s largest software maker, gives preference to its product through design and price bundling. Zoom Chief Executive Officer Eric Yuan said in September that US regulators should review the issue as well.

Zoom executives — and many financial analysts — say most people simply like using its videoconferencing app better than Teams. But Zoom controlled only about 7% of the market for communication and collaboration software as of the first quarter of the year, while Microsoft topped 42%, according to industry analyst IDC.

“The quality of Zoom is just incredible — it is just heads and shoulders above anyone else,” Hashim said. She added that while many customers have licenses for multiple videoconferencing solutions, they heavily use Zoom.

To keep that edge, the company is experimenting with some novel features, according to recent patent filings. One patent granted this year shows Zoom is working on adding interactive virtual objects into meetings for uses such as product advertisement or education. Another recent patent shows a feature that scans the “nonverbal cues” of meeting participants and gives prompts such as suggesting calling on someone who looks like they want to talk. “There’s a lot of technical innovation that happens,” Hashim said of Zoom’s research teams, while declining to comment on specific filings.

In September, Zoom introduced AI features, such as call summarization and message drafting. The new tools are included in paid plans at no additional cost. Hashim said this is not promotional pricing, and the company is committed to keeping the AI features free for users.

“We are beginning to see that customer interest and customer adoption continues to go up,” Hashim said of Zoom’s new non-meetings tools. “The focus right now is bringing more and more value to customers through these kind of cross-product journeys.”

One more thing! HT Tech is now on WhatsApp Channels! Follow us by clicking the link so you never miss any updates from the world of technology. Click here to join now!

Catch all the Latest Tech News, Mobile News, Laptop News, Gaming news, Wearables News , How To News, also keep up with us on ,Twitter, Facebook, , and Instagram. For our latest videos, subscribe to our YouTube channel.

First Published Date: 04 Oct, 06:19 IST
Tags:

Sale

Mobiles Tablets Laptops
4% OFF
Samsung Galaxy S24 Ultra
  • Titanium Black
  • 12 GB RAM
  • 256 GB Storage
₹129,999₹134,999
Buy now
7% OFF
Apple iPhone 15 Pro Max
  • Black Titanium
  • 8 GB RAM
  • 256 GB Storage
₹148,900₹159,900
Buy now
13% OFF
Xiaomi 14
  • Matte Black
  • 12 GB RAM
  • 512 GB Storage
₹69,999₹79,999
Buy now
10% OFF
Apple iPhone 15 Plus
  • Black
  • 6 GB RAM
  • 128 GB Storage
₹80,990₹89,900
Buy now
33% OFF
Xiaomi Pad 6
  • Mist Blue
  • 6 GB RAM
  • 128 GB Storage
₹26,999₹39,999
Buy now
53% OFF
Lenovo Tab M10 5G
  • Abyss Blue
  • 6 GB RAM
  • 128 GB Storage
₹17,998₹38,000
Buy now
31% OFF
Realme Pad 2
  • Imagination Grey
  • 6 GB RAM
  • 128 GB Storage
₹19,990₹28,999
Buy now
31% OFF
Samsung Galaxy Tab A7 Lite
  • Silver
  • 3 GB RAM
  • 32 GB Storage
₹9,990₹14,500
Buy now
23% OFF
Infinix INBook X1 Neo XL22 Laptop Intel Celeron Quad Core 8 GB 256 GB SSD Windows 11
  • Blue
  • 4 GB RAM
  • 128 GB SSD
₹22,990₹29,990
Buy now
36% OFF
Asus TUF Gaming F17 FX706HC HX059T Laptop
  • Graphite Black
  • 8 GB RAM
  • 512 GB SSD
₹49,990₹77,990
Buy now
34% OFF
Asus ROG Zephyrus Duo 15 GX550LWS HF079TS Laptop
  • Gunmetal Grey
  • 32 GB RAM
  • 1 TB SSD
₹299,990₹455,990
Buy now
33% OFF
Asus TUF Gaming F15 FX507ZV LP094W Laptop
  • Mecha Gray
  • 16 GB RAM
  • 512 GB SSD
₹57,990₹85,990
Buy now
NEXT ARTICLE BEGINS