# Vodafone erroneously deducts ₹99 from users’ balance | Tech News (HT Tech) > Vodafone said that the money was charged due to a “technical error.” Here’s what happened. # Vodafone erroneously deducts ₹99 from users’ balance ## Vodafone said that the money was charged due to a “technical error.” Here’s what happened. Aug 20 2022, 21:09 IST ![Follow on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/follow-us-facebook.png) ![Follow on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/follow-us-facebook-hover.png) ![Share](https://images.hindustantimes.com/tech/static/revamp/images/png/Share.png) ![Share](https://images.hindustantimes.com/tech/static/revamp/images/png/Shareclicked.png) ![Share on WhatsApp](https://images.hindustantimes.com/tech/static/revamp/images/png/whatsapp.png) ![Share on WhatsApp](https://images.hindustantimes.com/tech/static/revamp/images/png/whatsapp-hover.png) ![Share on Twitter](https://images.hindustantimes.com/tech/static/revamp/images/png/twitter.png) ![Share on Twitter](https://images.hindustantimes.com/tech/static/revamp/images/png/twitter-hover.png) ![Share on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/facebook.png) ![Share on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/facebook-hover.png) ![Bookmark](https://images.hindustantimes.com/tech/static/revamp/images/png/Bookmark.png) ![Bookmarked](https://images.hindustantimes.com/tech/static/revamp/images/png/Bookmarked.png) ![Vodafone: WHY U DO THIS](https://images.hindustantimes.com/tech/img/2020/06/02/960x540/grumpy_cat_full_hd_1591088136801_1591088145875.jpg) Vodafone: WHY U DO THIS (Pixabay) ![Author Photo](https://images.hindustantimes.com/tech/static/revamp/images/png/HTTech-new-circle-logo.png) ### By HT TECH Many Vodafone customers on Tuesday took to Twitter to report that the operator had erroneously deducted ₹99 from their account for international roaming. Some users pointed out that the money had been deducted even if they had no international travel history. “Have been deducted ₹99 for international roaming. I haven't requested for it. To be honest worst ever customer service @VodafoneIN your customer care 198 is asking for inputs and it's in infinite loop. Does any one really able to reach customer support??,” wrote an unhappy Vodafone customer. Also read click here. > @VodafoneIN @TRAI Please look into this. @VodafoneIN has deducted ₹99 from my account for International Roaming. I have no international travel history and same is happening with a lot of other customers they are cheating us.— Ganesh Sasane (@sasaneganesh) June 2, 2020 > Hi! We don't want to lose you. Due to a technical error, ₹99 has been erroneously charged on your prepaid number. We are crediting the amount to your account. We solicit your cooperation. Stay Home and Stay Safe - Urvi— Vodafone (@VodafoneIN) June 2, 2020 According to some tweets, the money was deducted early morning on Tuesday. Users also received an SMS notification over the same. > At 4am today @VodafoneIN Vodafone has surreptitiously deducted ₹99 from my account for " International Roaming" for 30 days. This ,when international travel is locked down. My mail to them at 0447hrs remains unanswered. If this is not highway robbery, what is?— Vinay Isloorkar (@vaisloorkar) June 2, 2020 “Dear customer, this is to inform you that a rental amount of ₹99 has been deducted towards International Roaming rental for 30 days,” read the SMS notification, as per screenshots shared some users. > @VodafoneIN I was incorrectly charged Rs. 99 for International Roaming Rental at 3:50AM today, 2nd June 2020. I have not activated nor requested any such service. Refund the money back into my account immediately. Please look into this @DoT_India @rsprasad @OfficeOfRSP pic.twitter.com/W8NNoFMcl5— Sachin Salian (@salian1991) June 2, 2020 As expected, users were incredibly unhappy over the glitch. Shortly after, ₹99 began trending on Twitter India. The company in its responses to some of the tweets confirmed that the money was deducted due to a “technical error.” It also said that is crediting the deducted money back to subscribers’ account. “Hi! We apologize the inconvenience caused. Due to a technical error, ₹99 has been erroneously charged on your prepaid number. We are crediting the amount to your account. We solicit your cooperation. Stay Home and Stay Safe!,” said Vodafone in a response to a tweet. Catch all the Latest Tech News, Mobile News, Laptop News, Gaming news, Wearables News , How To News, also keep up with us on Whatsapp channel,Twitter, Facebook, Google News, and Instagram. 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