Vodafone erroneously deducts 99 from users’ balance

Vodafone said that the money was charged due to a “technical error.” Here’s what happened.

| Updated on: Aug 20 2022, 21:09 IST
Vodafone: WHY U DO THIS
Vodafone: WHY U DO THIS (Pixabay)
Vodafone: WHY U DO THIS
Vodafone: WHY U DO THIS (Pixabay)

Many Vodafone customers on Tuesday took to Twitter to report that the operator had erroneously deducted 99 from their account for international roaming.

Some users pointed out that the money had been deducted even if they had no international travel history.

“Have been deducted 99 for international roaming. I haven't requested for it. To be honest worst ever customer service @VodafoneIN your customer care 198 is asking for inputs and it's in infinite loop. Does any one really able to reach customer support??,” wrote an unhappy Vodafone customer.


According to some tweets, the money was deducted early morning on Tuesday. Users also received an SMS notification over the same.

“Dear customer, this is to inform you that a rental amount of 99 has been deducted towards International Roaming rental for 30 days,” read the SMS notification, as per screenshots shared some users.

As expected, users were incredibly unhappy over the glitch. Shortly after, 99 began trending on Twitter India.

The company in its responses to some of the tweets confirmed that the money was deducted due to a “technical error.” It also said that is crediting the deducted money back to subscribers' account.

“Hi! We apologize the inconvenience caused. Due to a technical error, 99 has been erroneously charged on your prepaid number. We are crediting the amount to your account. We solicit your cooperation. Stay Home and Stay Safe!,” said Vodafone in a response to a tweet.

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First Published Date: 02 Jun, 14:36 IST