Apple blocks access to content worth $25,000 purchased by a customer due to mere suspicion
The iPhone maker has not revealed the reason why it has blocked Price’s access to content.
Apple has once again been dragged to the court by its customer whose account was blocked by the firm without a cause. In the lawsuit filed on Tuesday in the US District Court for the Northern District of California, Apple user named Matthew Price states that the company has not just blocked his access to services but has also blocked the access to content worth $25,000 (roughly ₹18 Lacs) that he had purchased. This includes content and other related services like Apps, in-App purchases, programs and platform extensions - all of which were only accessible via the Price's Apple ID.
The iPhone maker has not revealed the reason why it has blocked Price’s access to content. However, the plaintiff says that Apple's terms and conditions allow it to close an account even if it has a mere suspicion.
As per the lawsuit, "Apple's unlawful and unconscionable clause as a prohibited de facto liquidated damages provision which is triggered when Apple suspects its customers have breached its Terms and Conditions."
The suit (via Phonearena) also calls Apple’s move as "unfair, unlawful, fraudulent, and illegal" while adding that the company also violated several California consumer regulations. In addition, the court filings have complaints from others who have faced a similar situation before.
One of the users said he received a call from a woman working for Apple, only to tell him that he violated some terms but didn’t know which ones. And as a result he was told to create a new Apple IDand repurchase all of his apps. Also mentioned was that if he wanted to know why his account was closed, he would have to hire a lawyer.
Price even argues in the lawsuit that he purchased an iPad Pro to enhance the content, apps and services he purchased worth $25,000. However, since Apple has blocked his account merely on the basis of ‘suspicion’ for breach of terms and conditions, his iPad Pro’s usability has dramatically gone down.
It is not for sure how many users have faced this before from Apple. However, considering that Price is seeking a Class Action and has written complaints from other customers, proves that it is not a rare moment.