Google launches Hangouts Chat, takes on Slack, Microsoft Teams

Google is still keeping the free version of Hangouts available.

By: REUTERS
| Updated on: Mar 01 2018, 11:44 IST
Google Hangouts Chat is bundled with the G Suite.
Google Hangouts Chat is bundled with the G Suite. (Reuters)

Google released an update to its internet chat tool Hangouts on Wednesday, aiming to make it suitable in workplaces so the Alphabet Inc unit can compete with business software makers including Microsoft Corp and Slack Technologies Inc.

Hangouts Chat supports instant messaging across devices between workers, including group conversations. It also allows users to integrate widgets to access data from other corporate software in a chat window.

You may be interested in

MobilesTablets Laptops
Samsung Galaxy S23 Ultra 5G
  • Green
  • 12 GB RAM
  • 256 GB Storage
Vivo X100 Pro 5G
  • Asteroid Black
  • 16 GB RAM
  • 512 GB Storage
17% OFF
Google Pixel 8 Pro
  • Obsidian
  • 12 GB RAM
  • 128 GB Storage
8% OFF
Apple iPhone 15 Plus
  • Black
  • 6 GB RAM
  • 128 GB Storage

Google announced the service last March, but told Reuters it would be available to all customers for the first time on Wednesday.

Also read
Looking for a smartphone? To check mobile finder click here.

Hangouts Chat sits in Google's G Suite, a workplace software package that includes email and word-processing tools, for which more than 4 million businesses globally pay as much as $25 per user each month.

Hangouts launched as a free service in 2013. But Google began tuning it for businesses when the company expanded enterprise sales efforts and sought to bring customers many of the same features it has internally.

"I see this as the second incantation of Hangouts," Scott Johnston, director of product management at Google, said in an interview. "We want to move toward helping people move faster at work."

But businesses have other options. Chat app Slack has signed up 50,000 paying teams as workers adopt more robust alternatives to email for long-distance communications. Microsoft's Teams provides similar functionality in its Office 365 package, which is well ahead of G Suite in customers.

Microsoft held about 37%, and Slack about 5%, of the nearly $2 billion global market for collaboration software in 2016, according to research firm IDC.

Google is keeping a free version of Hangouts as it does for Gmail and Docs.

The paid version of Hangouts supports group conversations with up to 8,000 participants. Messages save indefinitely by default, though granular controls are available.

Companies can link their databases with Hangouts Chat. For instance, teams at Google have integrated their bug-tracking, employee directory and IT support systems.

Or customers can pick among integrations with software from Salesforce.com Inc, Dialpad Inc and Kayak.

They also can use Google-developed artificial intelligence services, such as a meeting scheduler tool that sets group meeting times based on its understanding of individuals' work habits.

Google is bringing similar artificial intelligence to its calendar software, with a system that suggests a meeting location after analysing a company's conference room listings and seating chart.

Hangouts Chat also pairs with Hangouts Meet, teleconferencing software that Google released last year.

Catch all the Latest Tech News, Mobile News, Laptop News, Gaming news, Wearables News , How To News, also keep up with us on Whatsapp channel,Twitter, Facebook, Google News, and Instagram. For our latest videos, subscribe to our YouTube channel.

First Published Date: 28 Feb, 23:46 IST
NEXT ARTICLE BEGINS