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Samsung India launches pick & drop service for mobile phones, tablets post repair in 46 cities

The smartphones for which customers can register for service are Galaxy A, Galaxy M, Galaxy S, Galaxy F, Galaxy Note and Galaxy Fold series along with tablets.

Samsung Galaxy S21.
Samsung Galaxy S21. (HT Tech)

Samsung, in an effort to boost its contactless offerings in India, announced expanded service with new pick-up and drop facility for mobile devices. Customers who are visiting the Samsung service centres, can also opt for drop-only service to get their mobile devices delivered to their home post-repair.

The South Korean tech firm has kicked-off this service in as many as 46 cities across India including Delhi, Gurgaon, Mumbai, Kolkata, Chennai, Pune, Bangalore, Ahmedabad, Ghaziabad, Faridabad, Noida, Chandigarh, Ludhiana, Jalandhar, Jaipur, Udaipur, Jodhpur, Agra, Lucknow, Varanasi, Dehradun, Guwahati, Bhubaneswar, Patna, Durgapur, Ranchi, Thane, Aurangabad, Kolhapur, Nagpur, Surat, Vadodara, Bhopal, Indore, Raipur, Rajkot, Jabalpur, Coimbatore, Madurai, Kochi, Calicut, Tirupati, Hubli, Hyderabad, Vijayawada and Visakhapatnam.

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The smartphones for which customers can register for service are Galaxy A, Galaxy M, Galaxy S, Galaxy F, Galaxy Note and Galaxy Fold series along with tablets.

However, this is not for free as you would have to pay 199 and 99 for pick-up and drop and drop only services.

“At Samsung, consumer well-being is top priority and we are committed to take every step to provide convenience to them and their families. The new pick-up and drop & drop only service will allow consumers to get their mobile devices serviced without stepping out of their homes, especially in the current situation. We are confident our wide service network and many contactless service options will help deepen our consumer connect while providing greater convenience. We are hopeful consumers will utilize the pick-up and drop service while they stay home and stay safe,” said Sunil Cutinha, Vice President, Customer Service, Samsung India.

Samsung is already offering a bunch of contactless services in India.Consumers can opt for WhatsApp, Remote Support, Live Chat, technical assistance through the call center or access do-it-yourself videos on the Samsung Website and on YouTube.

For WhatsApp, consumers can send a message on Samsung’s WhatsApp support number 1800-5-SAMSUNG (1800-5-7267864) to register for the service. From there, they can get technical support, information about service centre locations, status of a repair, new offers and request for demo and installation of Samsung products as well. This service is available 24x7.

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