# Apple’s iCloud locked user out of her own account for 6 months due to a surname code bug (HT Tech) > One of the tweets uploaded by ‘True’ showed a diagnostic screen stating "iCloud has stopped responding," along with an option to send the diagnostic data to Apple. # Apple’s iCloud locked user out of her own account for 6 months due to a surname code bug ## One of the tweets uploaded by ‘True’ showed a diagnostic screen stating "iCloud has stopped responding," along with an option to send the diagnostic data to Apple. Mar 07 2021, 17:40 IST ![Follow on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/follow-us-facebook.png) ![Follow on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/follow-us-facebook-hover.png) ![Share](https://images.hindustantimes.com/tech/static/revamp/images/png/Share.png) ![Share](https://images.hindustantimes.com/tech/static/revamp/images/png/Shareclicked.png) ![Share on WhatsApp](https://images.hindustantimes.com/tech/static/revamp/images/png/whatsapp.png) ![Share on WhatsApp](https://images.hindustantimes.com/tech/static/revamp/images/png/whatsapp-hover.png) ![Share on Twitter](https://images.hindustantimes.com/tech/static/revamp/images/png/twitter.png) ![Share on Twitter](https://images.hindustantimes.com/tech/static/revamp/images/png/twitter-hover.png) ![Share on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/facebook.png) ![Share on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/facebook-hover.png) ![Bookmark](https://images.hindustantimes.com/tech/static/revamp/images/png/Bookmark.png) ![Bookmarked](https://images.hindustantimes.com/tech/static/revamp/images/png/Bookmarked.png) ![Apple iPhone 12.](https://images.hindustantimes.com/tech/img/2021/03/07/1600x900/iphone-12-5755366_1920_1614670848377_1614670854996_1615118934366.jpg) Apple iPhone 12. (Pixabay) ![Author Photo](https://images.hindustantimes.com/tech/static/revamp/images/png/HTTech-new-circle-logo.png) ### By HT TECH Apple’s iCloud is reportedly found with a flaw that prevented an author from accessing her account as her surname was ‘True’. The author named Rachel True brought this up on Twitter a few days ago, complaining that she was not able to log in to her iCloud account. Based on her tweets, she was not able to access her account for 6 months for an issue that seems to be related to coding. One of the tweets uploaded by ‘True’ showed a diagnostic screen stating "iCloud has stopped responding," along with an option to send the diagnostic data to Apple. The details section of the window mentions "cannot set value true' to property lastName'. This indicates that Cloud is interpreting the last name of "true" as a boolean flag instead of a text string. > Anyone else getting this error from Apple iCloud ? In past or now? I'm 6 months deep freeze & looking for any help. I rem dead coding languages like kobalt.. & this seems like an Apple coding issue — not hardware pic.twitter.com/05EJmG3d6Y— Rachel True (@RachelTrue) February 27, 2021 True added that she has already been on a call with Apple for hours but is still not able to log in. But interestingly, later her tweets suggested that this was a bug that could also qualify her for the Apple bug bounty reward. Until yesterday (March 6), the issue was not solved. However, Apple is likely to get in touch on Monday or Tuesday for assistance. Also read click here. Talking about iCloud, Apple recently added a new service that will let you download all of your iCloud Photo Library images and videos and then import them right to Google Photos. The company explains how users can go about doing this, and it is really quite straightforward. You can download your data from the Apple privacy dashboard, choosing the option to ‘transfer a copy of your data’ and Apple will do the rest. On the other hand, the version of the iCloud Windows app that allowed you to sync passwords from your Apple devices with your Chrome web browser on a Windows PC, was recently pulled up. The changelog on the Windows Store still states that the password syncing functionality is available though, however, if you download it, you’ll still see it is the 11.6 version without the password sync option. Catch all the Latest Tech News, Mobile News, Laptop News, Gaming news, Wearables News , How To News, also keep up with us on Whatsapp channel,Twitter, Facebook, Google News, and Instagram. 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