Samsung set to reopen its exclusive brand stores in India

All these Samsung Smart Cafes and Smart Plazas are all in the green and orange zones

All the exclusive Samsung brand stores will open in a phased manner in the orange and green zone districts classified by the government. (REUTERS)

Samsung India on Wednesday announced to reopen its exclusive brand stores (Samsung Smart Cafes and Samsung Smart Plazas) across the country in green and orange zones for now, in conformity with government regulations and the zonal guidelines and safety norms effective May 4.

Smart Cafes are Samsung's exclusive smartphone and accessories stores whereas Smart Plazas offer an exclusive and complete range of consumer electronics as well as smartphones. Samsung India has also extended validity of Smart Club points, Samsung's exclusive brand store loyalty program till June 30 for points expiring between March and May 2020.

All Samsung Smart Cafes and Smart Plazas will follow social distancing and sanitisation guidelines to safeguard the health and safety of our customers, employees, vendors and partners.

As of now Samsung Smart Cafes and Smart Plazas are opening in a phased manner in the orange and green zone districts classified by the government. Before opening, all Samsung Smart Plazas and Smart Cafes will be sanitized. Hand sanitizers have been made available at the stores, making it mandatory for Samsung experience consultants to use them at all touch points, especially at the entry and exit doors of the stores.

To strictly adhere to government's social distancing guidelines, both Smart Cafes and Smart Plazas have been demarcated to ensure a minimum distance of 1.5 meters. Additionally, at all stores, employees are encouraged to have staggered lunch timings. Samsung experience consultants are also being trained to follow hygiene and safety advisories and both the consultants and consumers at Smart Cafes will be provided with hand gloves.

To ensure the safety of the employee manning the cash counter, cashiers have been instructed to wear masks at all times. Customers will be encouraged to use digital contactless payments and swiping machines will be sanitised before being given to the customer.

Only a limited number of customers will be allowed within the store at any given point to avoid crowds.