Windows 11 crashing? Know how to stop the blue screen of death | Tech News

Windows 11 crashing? Know how to stop the blue screen of death

Windows 11 KB5013943 security update is causing the blue screen of death. Here’s how you can stop that from happening.

| Updated on: Aug 22 2022, 12:25 IST
How to secure Windows 11 from BSOD error!
How to secure Windows 11 from BSOD error! (Wikipedia)
How to secure Windows 11 from BSOD error!
How to secure Windows 11 from BSOD error! (Wikipedia)

Are you also facing the blue screen of death after installing the latest Windows 11 update? If yes, then you are not the only one. Many Windows 11 users have reported the issue of laptop crash or system crash after updating to Windows 11 KB5013943 security update. The Microsoft update was launched last week to fix numerous vulnerabilities, however, it has caused several users to face the dreaded Blue Screen of Death (BSoD). The bug instantly crashes PCs and causes the BSoD error screen to appear. The PC shows a message "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you," along with a sad face emoji.

Security firm Sophos shared, “Customers on Windows 11 running Sophos Home may encounter a BSOD/Stop error after installing Windows Update KB5013943 and restarting their machines." They added that the error makes users unable to get to the desktop after restarting the computer/shutting down powering it back on post-installation of Windows Update KB5013943.

A report by confirms that the bug has also been found on Windows 10, however, it's worse on Windows 11. The portal has reported that one of the users who encountered the Blue Screen of Death errors has described the issue in the Microsoft Answers forum and Reddit, as saying, “ever since updating to this build, getting BSOD 10-15 minutes into playing Hitman 3. The blue screen shows for literally 1 second, so I can't even see what error it is showing”.

Another user has shared that they experienced Blue Screen errors with vague error codes like “APC_INDEX_MISMATCH” on their primary and secondary system, including the virtual machines.

To fix the BSOD errors, Sophos recommended uninstalling the update as soon as possible. Here's a step by step guide to do so

How to prevent your system from BSOD error

20 Minutes
  • Smartphone
  • Laptop
  • Updated browser
  • Internet
Step 1:

First look for the Windows 11 update and pause it immediately to prevent the update from installing.

Step 2:

Next, tap on Start and head to Settings. 

Step 3:

Go to Windows Update and pause updates for 7 days.

Step 4:

Open the Control Panel and tap on Programs And Features.

Step 5:

Click View installed updates, search for KB5013943 and uninstall it.


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First Published Date: 17 May, 20:07 IST