Product(parentProductId=C01, manufacturerMaster=ManufacturerMaster(manufacturerName=samsung, manufacturerLogo=null, manufacturerAddress=https://www.91mobiles.com/samsung-mobile-price-list-in-india, manufacturerWebsite=https://www.91-img.com/brandlogo/1583216214_Samsung.png?tr=h-100,w-179,q-80,c-at_max?tr=q-80, categoryMaster=null, manufacturerDescription=null, faq=null), categoryMasters=[CategoryMaster(categoryName=Mobiles, parentCategory=null, categoryImage=null, categoryDescription=null, metaTitle=null, metaKeyword=null, metaDescription=null, domainMaster=null)], domainMasters=[DomainMaster(domainName=HT-Tech, domainUrl=null)], isPopular=false, productExpertReview=The Galaxy M20 scores well on almost all aspects, making it an automatic choice for those who're looking for a reliable daily driver
Expert Rating 4 /5
Design ★★★★★ ★★★★★
Display ★★★★★ ★★★★★
Software ★★★★★ ★★★★★
Camera ★★★★★ ★★★★★
Performance ★★★★★ ★★★★★
Battery ★★★★★ ★★★★★
Pros Cons . . . If you are a gadget enthusiast you’d know what’s common between these phone brands. During their heydays, each of them were at the top of the smartphone shipments charts, but now they don’t even rank among the top five phone brands, and have in fact sold their businesses (Motorola was acquired by Google, and later, by Lenovo) or licensed their brand names (BlackBerry to Optiemus Infracom, and Nokia to HMD Global) to others. You must be wondering why I’m talking about these brands in this review. Well, that’s because if you have been following the Indian phone market closely, then you must be aware that Samsung had to let its market share slip from its fingers, with the likes of Xiaomi, Huawei (and its sub-brand Honor), and even OPPO and Vivo increasing in popularity. While the Chaebol still sits on the second spot in terms of the number of shipments, in 2019, is now trying to claw back, before the competition gets the better of it. While we’ve been hearing about Samsung planning to for quite some time, the debut offering(s) under its new strategy comes in the form of the and Galaxy M20. Replacing its erstwhile budget and mid-tier Galaxy J and On series, the ‘M’ range is squarely aimed at millennials. So has the manufacturer been able to pull it off successfully? While I’ll let the sales numbers be a better judge of that, I’m here to find out what exactly do you get for your Rs 12,990 if you purchase the higher-end smartphone in the new M series, the . Table of Contents Well, all those leaks and teasers were unmissable. And I’m glad they proved to be true, as the Galaxy M20 is quite unlike any of the earlier affordable phones from Samsung phones. It was just in November that the brand showcased new screens that conform to the full-screen future, including the Infinity V display, and the same can be found on the latest offering. While Samsung is usually among the first to jump on a new trend, it seems it skipped the notch fad and chose instead to go with the waterdrop-style cut-out phenomenon. What’s even more intriguing is the fact that you can now find this small (read: minimally obtrusive) notch on the phonemaker’s handsets priced lowed than Rs 15k. At the back, the M20 features a polycarbonate back with a glossy finish, lending it a classy appeal. Long story short, the Galaxy M20 does catch your attention with its small notch and offers a good design, but doesn’t feel as premium as phones with glass backs. On that note, the polycarbonate panel on the handset gathers fingerprints and smudges rather easily, and I’d have loved it if the Korean titan had bundled a silicon case. While my review unit comes in Coral Blue (which looks quite distinct, though I admit I’m biased towards blue), you can also purchase the device in black if you prefer a more sedate look. Towards the right, you’ll find the power button and volume keys, whereas the left spine is home to an ejectable tray. What’s really interesting is the fact that this tray has dedicated slots for two nano-SIMs and a microSD card. At the bottom, you’ll find the Type-C port sandwiched between a 3.5mm audio socket and a speaker grille. On the rear, you’ll find the dual-camera setup accompanied by an LED flash and an oblong-shaped fingerprint reader. What about that Infinity V display though? Well, with a panel measuring 6.3-inches and a full HD+ resolution, the visuals are crisp. And even though the Galaxy M20 features a TFT panel, the colour reproduction is pretty good, and so are the brightness levels. Harsh sunlight doesn’t pose any issues as far as screen legibility is concerned. The screen is protected by a layer of Asahi’s Dragontrail glass to keep scratches and minor nicks at bay. Sadly however, the content doesn’t seem to be optimised for the handset’s aspect ratio, as YouTube and Netflix videos only go up till the notch, which kind of defeats the purpose of having the tiny cut-out (even though you could tweak this from the settings menu, the problem is that the content will be stretched by default and you won’t get an option to get the video till the notch itself). Another problem that I came across is the poor palm rejection ability of the handset. While scrolling through webpages, the content would automatically zoom in and the same issue was also noticeable while using the camera app. One of the biggest complaints against Samsung’s affordable phones has been that they lack necessary sensors like ambient light sensor and proximity sensor. Thankfully, that’s not the case with the M20. Not just that, it also comes with face unlock capability, which works quite well though it’s not the fastest I’ve come across. Sadly, it doesn’t work in dim lighting, and doesn’t seem to be very secure either as the phone unlocks even when your eyes are closed or the face is partially covered. What you will like however, is the animation around the waterdrop notch when the smartphone is attempting to recognise your face. Of course, you can always resort to using the good ol’ fingerprint scanner, which works like a charm. In the imaging department, the Samsung Galaxy M20 ships with a pair of shooters on the rear. The combination is made up of a 13-megapixel f/1.9 shooter, and instead of a secondary depth-sensing unit, the device gets a wide-angle sensor with a resolution of 5MP and an aperture of f/2.2. For selfies, the smartphone comes with an 8MP snapper. One look at the camera interface, and you would find yourself right at home if you’ve used a Samsung handset before – which isn’t a bad thing. All the options are nicely laid out on the front itself. In the portrait orientation, you’ll find the shutter button bang in the middle at the bottom, sandwiched between the video-recording button and the preview gallery. Above that, you’ll find the settings menu, full-screen view (for changing the aspect ratio), flash toggle, real-time filters, and the toggle for the front camera. Up top, you’ll get the ability to switch to portrait mode (dubbed Live Focus), Beauty, Pro, Panorama, and use stickers among others. One grouse however, remains the fact that the HDR mode is only accessible by going into the settings, though my advice would be to keep it on Auto instead of fiddling with it every time. Quality-wise, you’ll like pictures clicked by Samsung’s Galaxy M20. The colours are pleasing to the eyes (though they aren’t oversaturated, which is slightly odd as the Korean behemoth is known for that) and details are spot on as well, be it in the landscapes or close-up shots. The HDR mode is quite effective too, and offers better contrast in comparison to regular shots. Sadly, low-light pics are riddled with exposure issues and there is a noticeable amount of grain when zoomed in. Shutter speeds and focusing are quick, but autofocusing doesn’t work in the wide-angle mode. Speaking of which, I have been a big proponent of phones that utilise a wide-angle secondary shooter… for the simple reason that they offer a lot of versatility. With the M20 as well, you can get a wider frame without changing your position, though due to the 5-megapixel resolution, you’ll need to compromise on sharpness levels. There’s also the infamous fish-eye effect (the corners / edges look warped), which is more discernible if you are shooting on close quarters. However, I won’t recommend clicking wide-angle pictures in poorly-lit conditions as the results are barely usable. Take a dekko at the normal and wide-angle shots. Of course, you don’t need to use wide-angle mode all the time. So here’s a look at the camera samples shot using the primary shooter and selfie snapper of the Galaxy M20. Gone are the days when affordable smartphones offered low-res shooters on the front for selfies and video calling. These days, you can even find 25-megapixel cameras on the fascia of phones! While the selfie shooter on the M20 doesn’t flaunt such a high resolution, its 8MP snapper should serve your purposes well. Selfies captured by the smartphone offer good details along with accurate colour reproduction. There’s also a software-enabled Live Focus mode, which works fairly well. Overall, the cameras should work well across conditions, though they aren’t the best in class by any stretch. With regards to videos, the Samsung Galaxy M20 maxes out at 1080p at 30fps. Even though the device lacks optical stabilisation, the footage is pretty good. That said, I’d have certainly liked to see 4k video recording capability, especially considering that the processor powering the smartphone is capable of that, which brings us to… The Galaxy M20 is the brand’s first handset to come powered by Samsung’s Exynos 7904 chipset. The new 14nm SoC has been built from the ground up for emerging markets, and comprises two ‘big’ Cortex-A73 cores running at 1.8GHz, and six ‘LITTLE’ Cortex-A53 cores tuned at 1.6GHz. Considering it’s a new chip, I decided to put it through a series of benchmarks to see where it stacks up in the pecking order in the sub-Rs 15k category. The segment is without a doubt, quite competitive as along with the dedicated silicon companies like MediaTek and Qualcomm, there are Huawei’s Kirin processors as well. Considering benchmarks is just one part of the equation and aren’t necessarily a reflection of the real-life usage, how is it like to use the Samsung Galaxy M20 as a daily driver? In sum, it’s a smooth experience. In my week-long stint with the handset, there was nary an instance of lag on the phone. Multitasking is flawless too, thanks to the 4-gigs of RAM (there’s a 3GB RAM variant as well). Upon boot, there’s around 1.6GB RAM available, and even with multiple apps open, the phone is able to hold its own. Unfortunately, all this doesn’t translate to a good gaming experience. There were choppy frames while playing and occasional stutters also ruined the playability even in the lowest settings. The good thing however, is that the M20 keeps its thermals in check and just gets slightly warm even after playing for 30 minutes. A lot of this stutter-free experience could be attributed to Samsung Experience UI 9.5, which is unlike previous custom skins from the company. There’s barely any bloatware, with just a bunch of Microsoft apps, a couple of apps from Samsung, along with pre-installed, out of which the latter can be uninstalled. Among the first-party apps, the Samsung Max would be of particular interest to those who want to conserve their data usage beyond a certain limit, while Samsung Mall lets you browse for objects online by simply pointing your camera at them (available via the camera app as well). While I wouldn’t say that the interface is as smooth as stock Android, it’s quite close. Along with that, you also get the usual gestures such as those that let you access the app menu with a simple swipe up or down gestures. One thing that will definitely catch your attention on the Galaxy M20 is its lock-screen wallpapers, which keep changing each time you press the power button. Not just that, these aren’t just random images, and are based on what’s going on in the news at that time. You can in fact, click on the info button to read more and if it seems distracting, then you can hit the settings menu to configure the lock screen stories settings. Not only can you disable this feature, you can also choose from 19 categories to only show stories (and relevant wallpapers) from specific topics of interest. My only gripe is the fact the company has opted for Android Oreo as the base, and the promised roll out (August) for 9.0 Pie is quite far away. As mentioned above, the M20 is a dual-SIM smartphone. Other connectivity options onboard include Wi-Fi (sadly, there’s no ac support), Bluetooth with LDAC support, and GPS. A good speaker is paramount to enjoying multimedia on the go, especially considering the large screen that’s available at your disposal with the Samsung Galaxy M20. And while the one on the device won’t blow you away, it does a good job of offering loud and clear output. Perhaps the biggest USP of the Galaxy M20 is its battery prowess, even more than its Infinity V panel. That’s because Samsung has packed in a capacious 5,000mAh cell inside its latest offering, which ensures that the handset can stay away from the charger for long. To put it simply, you could choose to go to a two-day trip and safely leave the power adapter at home. Charged fully at 7am in the morning, the phone was able to continue till the morning the day after, which is nothing short of impressive, especially considering the fact that I’m a power user and was on 4G / Wi-Fi the entire time, used GPS for navigation, streamed music / videos via Bluetooth and even played a few games during that time. I got an average screen-on time of more than five hours, which is yet another solid indication of the phone’s battery prowess. It’s also appreciable that the M20 comes with fast charge capabilities and can be juiced up with a 15W adapter. With the bundled charger, the handset goes from 10 to 100 in about two hours, which is quite good considering the battery rating. While reviewing the Galaxy M20, two thoughts were going through my mind: a) Samsung is aiming to offer an all-round package with this phone, and it seems to have done that successfully b) The device isn’t just a sign of Samsung taking its competition seriously, but also the fact that it’s listening to its consumers. From the waterdrop screen to the USB Type-C port, and from offering all the necessary sensors to opting for a beefy 5,000mAh battery – all of this are examples of the same And when you put these two things together with the attractive starting price of Rs 10,999 (Rs 12,999 for the higher-end, 4GB RAM model that I’ve reviewed), Samsung may very well have a winner on its hands. That’s not to say that the device doesn’t face any competition – quite the opposite actually. As is evident from the processor benchmark comparison, the handset is up against a flurry of devices – including the ( ), ( ), ( ), and ( ). Each of these devices are better in some aspect or the other (if not all) when compared to the Galaxy M20, making it really hard to choose one. Yet, none of these rivals can match up to the brand equity of Samsung (though Xiaomi comes quite close, especially as far as netizens are concerned). On its own, the M20 scores well on almost all aspects, right from the gorgeous display, good cameras, and powerful internals, to the long-lasting battery. 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Review Summary Expert Rating 3.5/5
Design ★★★★★ ★★★★★
Display ★★★★★ ★★★★★
Software ★★★★★ ★★★★★
Camera ★★★★★ ★★★★★
Performance ★★★★★ ★★★★★
Battery ★★★★★ ★★★★★
Pros
Good-looking design Long-lasting battery backup FHD+, 90Hz sAMOLED screen Capable 64MP sensor
Cons
Performance isn’t the best No HD/HDR streaming support on OTT services Assisting camera sensors click sub-par photos 15W charger included
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Samsung is best known for its innovative, high-end devices but the Korean giant is no stranger to the affordable smartphone segment either. In fact, the company’s M-series has for long, gone toe-to-toe with popular Chinese OEMs and at times, has even bested the competition. Now, the company is back with yet another M series smartphone in the form of the Galaxy M32, which hopes to wow the audience with its compelling specs and aggressive pricing. I’ve been using the phone as my daily driver for a bit and here’s what I make of it.
Table of Contents
Verdict Design Display Cameras Performance and Software Battery Life and Connectivity Final Verdict Editor’s rating: 3.5 / 5 Pros: Cons: Key Specs Samsung Galaxy M32
Verdict The Galaxy M32 isn’t the best in terms of pure performance in its price segment, and the lack of HD support for streaming services is another niggle. However, the device scores high in various other aspects, such as design, the capabilities of its primary camera, display quality and battery life. For its asking price, the Galaxy M32 does appear to be a compelling choice in its segment, not just for Samsung loyalists, but also for others who desire a reliable daily driver. Design The Samsung Galaxy M32 features an all-plastic build, but don’t let that fool you into thinking that the device looks bad or feels cheap. On the contrary, the M32 is among the better-looking devices in the segment and the smartphone’s good looks can be accredited to the unique gradient finish on its back which, oddly enough, reminds me of a disco ball. The coating employs shimmering lines that run across the length of the smartphone and exhibit different hues whenever light impacts them at an angle. Don’t worry though, the finish isn’t too out there and my blue colour review unit of the M32 looked equal parts elegant and equal parts flashy. I also like how the device has no protruding elements, so be it the phone’s camera module, or its flat display, everything blends seamlessly into the frame or its shell. Those on the lookout for a phone with a comfortable in-hand grip will also appreciate the device’s chamfered edges and its smooth, rounded-off frame. Coupled with the device’s even weight distribution and its manageable heft of just 196g, you’ll rarely want to put the Samsung Galaxy M32 down. if (!window.matchMedia('(min-width: 900px)').matches) { var googletag = googletag || {}; googletag.cmd = googletag.cmd || []; googletag.cmd.push(function() {googletag.defineSlot('/10578778/RB_300x250', [[200, 200], [250, 250], [300, 250]], 'div-gpt-ad-1558683453319-0_0').addService(googletag.pubads()); googletag.pubads().enableSingleRequest(); googletag.pubads().collapseEmptyDivs(); googletag.enableServices(); }); document.write(""); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1558683453319-0_0'); }); document.write(""); } The smartphone also features a speedy capacitive fingerprint sensor towards the side, which was easy to reach with my thumb – colour me impressed, Samsung. The face unlock software did a good job during the day too, though the accuracy was a bit low in dimly-lit environments. The device ships with a tactile volume rocker above the fingerprint sensor / power button. The handset also employs a USB Type-C port at the bottom, which can be found sandwiched between the 3.5mm headphone jack and the phone’s mono speaker grille. if (window.matchMedia('(min-width: 900px)').matches) { var googletag = googletag || {}; googletag.cmd = googletag.cmd || []; googletag.cmd.push(function() {googletag.defineSlot('/10578778/Hub_RB_728x90', [728, 90], 'div-gpt-ad-1493810631751-0_0').addService(googletag.pubads()); googletag.pubads().enableSingleRequest(); googletag.pubads().collapseEmptyDivs(); googletag.enableServices(); }); document.write(""); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1493810631751-0_0'); }); document.write(""); } Of course, you’d want your new phone to be durable too. To that note, Samsung bundles a plastic TPU case with the handset and has even garnished the front of the phone with Corning’s Gorilla Glass v5 display protection. Consequently, the phone should come out unscathed if you accidentally drop it on the floor. Display The Samsung Galaxy M32 offers a fantastic screen for the price, albeit with some caveats. But before I get into that, you should know that the device ships with a 6.4-inch, sAMOLED FHD panel with a refresh rate of 90Hz. The display gets adequately bright at 800nits too and as prefaced previously, comes with a layer of Corning’s Gorilla Glass v5 on top. Spec-wise, the M32’s display is among the best in its segment, but, techno mumbo-jumbo aside, leaves a bit to be desired. Now, let me be clear – the issues I encountered with the phone’s viewing experience weren’t inherently due to its display, but more so owing to the supporting components. To that note, while the display offers a 90Hz refresh rate, I found the animations a tad stuttery – clearly, the Helio G80 SoC had a tough time running everything smoothly. Furthermore, despite offering a high-quality sAMOLED panel, the M32 cannot stream content in HD or HDR from OTT services like Netflix and Amazon Prime. That’s quite surprising, and I can’t really fault the screen here – after all, the panel offers excellent viewing angles and the punch hole notch isn’t too obtrusive either. if (!window.matchMedia('(min-width: 900px)').matches) { var googletag = googletag || {}; googletag.cmd = googletag.cmd || []; googletag.cmd.push(function() {googletag.defineSlot('/10578778/RB_300x250', [[200, 200], [250, 250], [300, 250]], 'div-gpt-ad-1558683453319-0_1').addService(googletag.pubads()); googletag.pubads().enableSingleRequest(); googletag.pubads().collapseEmptyDivs(); googletag.enableServices(); }); document.write(""); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1558683453319-0_1'); }); document.write(""); } What I’m trying to get at is that the panel checks all the right boxes, but either the phone doesn’t come with the appropriate certification, or the SoC is restricting high-quality playback. Of course, this shouldn’t matter to you – the end consumer – and it’s solely up to the brand to ensure that the display is truly the best in its segment. Unfortunately, while the M32’s panel has all the makings of one, it’s not quite there just yet. Cameras On to the cameras and here, the Samsung Galaxy M32 ships with a 64MP main sensor that works alongside an 8MP wide-angle lens, a 2MP macro sensor and a 2MP depth sensor. For selfies, the device gets a 20MP front camera. Here’s a summary of my experience with the camera across different scenarios – The Samsung Galaxy M32’s primary 64MP sensor outputs quality images during the day. The photos show vibrant colours, especially with the scene optimiser enabled and are plush with details. Of course, the post-processing could’ve been better as the images appear oversharpened at closer crop. Furthermore, in a bid to bring out more details from the shadows, the device also introduces noise in the composition. Case in point, the daylight shot of my apartment complex wherein, you can see slight grainy-ness around the brick fence. I also noticed that the phone wouldn’t automatically adjust the exposure and I had to tap on the viewfinder before clicking a photo. That said, I doubt buyers opting for the phone will have many complaints with the phone’s photo capabilities during the day. In fact, unlike some similarly-priced offerings, the M32 doesn’t blotch up the colour red, which is evident from the shot of the red flower wherein, you can make out the details in the petals clearly. The 64MP mode, on the other hand, could’ve benefitted from some software tweaks. I wasn’t the biggest fan of the dynamic range in the high-res photos and there were noticeable instances of highlight clipping too, which can be seen if you pan towards the top right-hand side of the 64MP shot attached in the gallery. 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Moving on, shots taken from the assisting sensors were nothing to write home about. The macro images, for instance, appeared soft at a closer crop and the wide-angle images had little to no corner details. The same goes for the images clicked after the sun had set and even with the night mode enabled, the resulting photos still had a lot of noise. Also, I was expecting the phone to brighten up the scene and bring out more information from the darker parts of the shot but to no avail. Thankfully, selfies clicked with the phone looked stellar and the device managed to create a convincing blur effect around my face too. That said, I wouldn’t recommend the Galaxy M32 to budding videographers as the smartphone supports only 1080p 30 fps video recording. Performance and Software As I mentioned previously, the Galaxy M32 employs MediaTek’s Helio G80 SoC, which works alongside either 4GB or 6GB of RAM. Correspondingly, buyers will get either 64GB or 128GB of eMMC 5.1 storage. Now, having spent a good chunk of my time testing the phone, I can confirm that the smartphone cannot hold a candle to similarly-priced devices like the POCO X3 ( review ), or the Moto G40 Fusion ( review ), at least in terms of raw performance. The benchmark scores alone, pit the M32 below the competition, but that’s not to say that the M32 is slow. In fact, if your heart is set on the phone, then you can improve the handset’s performance tenfold with a few tweaks that include uninstalling unnecessary apps, putting Samsung’s system apps to Deep Sleep and reducing the system animations. Moreover, the SoC doesn’t throttle when subjected to sustained loads either and I had an enjoyable time playing graphically-intensive titles like Battlegrounds too. Now, granted, I had to tone down the graphics settings to the “smooth” preset but, you’ll want to do that on competing devices running Qualcomm’s Snapdragon 732G processor as well, in order to ensure the most consistent frame rates. if (window.matchMedia('(min-width: 900px)').matches) { var googletag = googletag || {}; googletag.cmd = googletag.cmd || []; googletag.cmd.push(function() {googletag.defineSlot('/10578778/Hub_RB_728x90', [728, 90], 'div-gpt-ad-1493810631751-0_1').addService(googletag.pubads()); googletag.pubads().enableSingleRequest(); googletag.pubads().collapseEmptyDivs(); googletag.enableServices(); }); document.write(""); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1493810631751-0_1'); }); document.write(""); } if (!window.matchMedia('(min-width: 900px)').matches) { var googletag = googletag || {}; googletag.cmd = googletag.cmd || []; googletag.cmd.push(function() {googletag.defineSlot('/10578778/RB_300x250', [[200, 200], [250, 250], [300, 250]], 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Don’t get me wrong, I am not trying to sugarcoat the M32’s performance woes. In fact, while I can somewhat make a case for the phone’s processor, Samsung should’ve at least offered faster storage with the phone. Be it opening apps, launching games or even searching something in the settings menu, the M32 felt a bit sluggish. The same was evident from the smartphone’s AndroBench score wherein, the device outputted low sequential read and write speeds. Moving on, the Samsung Galaxy M32 ships with a bottom-firing mono speaker that gets reasonably loud. That said, it’s quite easy to muffle the speaker grille whilst gaming or holding the phone horizontally, so you’ll find yourself using a pair of earphones with the phone an awful lot. I was also not the biggest fan of the smartphone’s haptics, and typing on the phone isn’t the most enjoyable experience. On the flip side, the device’s narrow frame ensures that you can comfortably type with one hand. Software-wise, the Samsung Galaxy M32 features the company’s OneUI v3.1 on top of Android 11. The custom skin offers a handful of utilities, albeit ships with a ton of bloatware. Thankfully, you can uninstall most third-party apps and even declutter your phone’s built-in storage by removing Samsung’s own duplicate apps, the likes of which include Samsung Internet, etc. The device also comes with a slew of customisation features and be it choosing a new Always-on Display clock face, to a different system theme, you can do it all. I would’ve also liked to see support for third-party icons with the custom skin but, for the most part, the software experience on the Galaxy M32 is quite satisfactory. Battery Life and Connectivity The Samsung Galaxy M32 ships with a 6,000mAh cell which, coupled with the phone’s AMOLED screen, should comfortably see users through the end of a long workday. The downside is that the device takes awfully long to refuel completely. While the phone supports 25W charging, Samsung has included a 15W brick with the phone which took almost two hours and twenty minutes to charge the handset from 0 to 100 percent. if (!window.matchMedia('(min-width: 900px)').matches) { var googletag = googletag || {}; googletag.cmd = googletag.cmd || []; googletag.cmd.push(function() {googletag.defineSlot('/10578778/RB_300x250', [[200, 200], [250, 250], [300, 250]], 'div-gpt-ad-1558683453319-0_3').addService(googletag.pubads()); googletag.pubads().enableSingleRequest(); googletag.pubads().collapseEmptyDivs(); googletag.enableServices(); }); document.write(""); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1558683453319-0_3'); }); document.write(""); } As for connectivity, the device comes with support for both 2.4GHz as well as 5GHz Wi-Fi networks. I also netted excellent download and upload speeds on my 4G Airtel Postpaid SIM in Delhi NCR, and the quality of calls relayed through the phone’s earpiece was to my liking as well. Unfortunately, the company confirmed that the M32 doesn’t support 4G Carrier Aggregation, which is a bummer. if (window.matchMedia('(min-width: 900px)').matches) { var googletag = googletag || {}; googletag.cmd = googletag.cmd || []; googletag.cmd.push(function() {googletag.defineSlot('/10578778/Hub_RB_728x90', [728, 90], 'div-gpt-ad-1493810631751-0_2').addService(googletag.pubads()); googletag.pubads().enableSingleRequest(); googletag.pubads().collapseEmptyDivs(); googletag.enableServices(); }); document.write(""); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1493810631751-0_2'); }); document.write(""); } Final Verdict The Samsung Galaxy M32 starts at Rs 14,999 for the 4GB RAM variant, with the 6GB model retailing for Rs 15,999 in India. Going by its spec sheet, the base variant of the smartphone comes across as a compelling buy, though the phone isn’t perfect. 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Expert Rating 4 /5
Design ★★★★★ ★★★★★
Display ★★★★★ ★★★★★
Software ★★★★★ ★★★★★
Camera ★★★★★ ★★★★★
Performance ★★★★★ ★★★★★
Battery ★★★★★ ★★★★★
Pros Cons . . . If you are a gadget enthusiast you’d know what’s common between these phone brands. During their heydays, each of them were at the top of the smartphone shipments charts, but now they don’t even rank among the top five phone brands, and have in fact sold their businesses (Motorola was acquired by Google, and later, by Lenovo) or licensed their brand names (BlackBerry to Optiemus Infracom, and Nokia to HMD Global) to others. You must be wondering why I’m talking about these brands in this review. Well, that’s because if you have been following the Indian phone market closely, then you must be aware that Samsung had to let its market share slip from its fingers, with the likes of Xiaomi, Huawei (and its sub-brand Honor), and even OPPO and Vivo increasing in popularity. While the Chaebol still sits on the second spot in terms of the number of shipments, in 2019, is now trying to claw back, before the competition gets the better of it. While we’ve been hearing about Samsung planning to for quite some time, the debut offering(s) under its new strategy comes in the form of the and Galaxy M20. Replacing its erstwhile budget and mid-tier Galaxy J and On series, the ‘M’ range is squarely aimed at millennials. So has the manufacturer been able to pull it off successfully? While I’ll let the sales numbers be a better judge of that, I’m here to find out what exactly do you get for your Rs 12,990 if you purchase the higher-end smartphone in the new M series, the . Table of Contents Well, all those leaks and teasers were unmissable. And I’m glad they proved to be true, as the Galaxy M20 is quite unlike any of the earlier affordable phones from Samsung phones. It was just in November that the brand showcased new screens that conform to the full-screen future, including the Infinity V display, and the same can be found on the latest offering. While Samsung is usually among the first to jump on a new trend, it seems it skipped the notch fad and chose instead to go with the waterdrop-style cut-out phenomenon. What’s even more intriguing is the fact that you can now find this small (read: minimally obtrusive) notch on the phonemaker’s handsets priced lowed than Rs 15k. At the back, the M20 features a polycarbonate back with a glossy finish, lending it a classy appeal. Long story short, the Galaxy M20 does catch your attention with its small notch and offers a good design, but doesn’t feel as premium as phones with glass backs. On that note, the polycarbonate panel on the handset gathers fingerprints and smudges rather easily, and I’d have loved it if the Korean titan had bundled a silicon case. While my review unit comes in Coral Blue (which looks quite distinct, though I admit I’m biased towards blue), you can also purchase the device in black if you prefer a more sedate look. Towards the right, you’ll find the power button and volume keys, whereas the left spine is home to an ejectable tray. What’s really interesting is the fact that this tray has dedicated slots for two nano-SIMs and a microSD card. At the bottom, you’ll find the Type-C port sandwiched between a 3.5mm audio socket and a speaker grille. On the rear, you’ll find the dual-camera setup accompanied by an LED flash and an oblong-shaped fingerprint reader. What about that Infinity V display though? Well, with a panel measuring 6.3-inches and a full HD+ resolution, the visuals are crisp. And even though the Galaxy M20 features a TFT panel, the colour reproduction is pretty good, and so are the brightness levels. Harsh sunlight doesn’t pose any issues as far as screen legibility is concerned. The screen is protected by a layer of Asahi’s Dragontrail glass to keep scratches and minor nicks at bay. Sadly however, the content doesn’t seem to be optimised for the handset’s aspect ratio, as YouTube and Netflix videos only go up till the notch, which kind of defeats the purpose of having the tiny cut-out (even though you could tweak this from the settings menu, the problem is that the content will be stretched by default and you won’t get an option to get the video till the notch itself). Another problem that I came across is the poor palm rejection ability of the handset. While scrolling through webpages, the content would automatically zoom in and the same issue was also noticeable while using the camera app. One of the biggest complaints against Samsung’s affordable phones has been that they lack necessary sensors like ambient light sensor and proximity sensor. Thankfully, that’s not the case with the M20. Not just that, it also comes with face unlock capability, which works quite well though it’s not the fastest I’ve come across. Sadly, it doesn’t work in dim lighting, and doesn’t seem to be very secure either as the phone unlocks even when your eyes are closed or the face is partially covered. What you will like however, is the animation around the waterdrop notch when the smartphone is attempting to recognise your face. Of course, you can always resort to using the good ol’ fingerprint scanner, which works like a charm. In the imaging department, the Samsung Galaxy M20 ships with a pair of shooters on the rear. The combination is made up of a 13-megapixel f/1.9 shooter, and instead of a secondary depth-sensing unit, the device gets a wide-angle sensor with a resolution of 5MP and an aperture of f/2.2. For selfies, the smartphone comes with an 8MP snapper. One look at the camera interface, and you would find yourself right at home if you’ve used a Samsung handset before – which isn’t a bad thing. All the options are nicely laid out on the front itself. In the portrait orientation, you’ll find the shutter button bang in the middle at the bottom, sandwiched between the video-recording button and the preview gallery. Above that, you’ll find the settings menu, full-screen view (for changing the aspect ratio), flash toggle, real-time filters, and the toggle for the front camera. Up top, you’ll get the ability to switch to portrait mode (dubbed Live Focus), Beauty, Pro, Panorama, and use stickers among others. One grouse however, remains the fact that the HDR mode is only accessible by going into the settings, though my advice would be to keep it on Auto instead of fiddling with it every time. Quality-wise, you’ll like pictures clicked by Samsung’s Galaxy M20. The colours are pleasing to the eyes (though they aren’t oversaturated, which is slightly odd as the Korean behemoth is known for that) and details are spot on as well, be it in the landscapes or close-up shots. The HDR mode is quite effective too, and offers better contrast in comparison to regular shots. Sadly, low-light pics are riddled with exposure issues and there is a noticeable amount of grain when zoomed in. Shutter speeds and focusing are quick, but autofocusing doesn’t work in the wide-angle mode. Speaking of which, I have been a big proponent of phones that utilise a wide-angle secondary shooter… for the simple reason that they offer a lot of versatility. With the M20 as well, you can get a wider frame without changing your position, though due to the 5-megapixel resolution, you’ll need to compromise on sharpness levels. There’s also the infamous fish-eye effect (the corners / edges look warped), which is more discernible if you are shooting on close quarters. However, I won’t recommend clicking wide-angle pictures in poorly-lit conditions as the results are barely usable. Take a dekko at the normal and wide-angle shots. Of course, you don’t need to use wide-angle mode all the time. So here’s a look at the camera samples shot using the primary shooter and selfie snapper of the Galaxy M20. Gone are the days when affordable smartphones offered low-res shooters on the front for selfies and video calling. These days, you can even find 25-megapixel cameras on the fascia of phones! While the selfie shooter on the M20 doesn’t flaunt such a high resolution, its 8MP snapper should serve your purposes well. Selfies captured by the smartphone offer good details along with accurate colour reproduction. There’s also a software-enabled Live Focus mode, which works fairly well. Overall, the cameras should work well across conditions, though they aren’t the best in class by any stretch. With regards to videos, the Samsung Galaxy M20 maxes out at 1080p at 30fps. Even though the device lacks optical stabilisation, the footage is pretty good. That said, I’d have certainly liked to see 4k video recording capability, especially considering that the processor powering the smartphone is capable of that, which brings us to… The Galaxy M20 is the brand’s first handset to come powered by Samsung’s Exynos 7904 chipset. The new 14nm SoC has been built from the ground up for emerging markets, and comprises two ‘big’ Cortex-A73 cores running at 1.8GHz, and six ‘LITTLE’ Cortex-A53 cores tuned at 1.6GHz. Considering it’s a new chip, I decided to put it through a series of benchmarks to see where it stacks up in the pecking order in the sub-Rs 15k category. The segment is without a doubt, quite competitive as along with the dedicated silicon companies like MediaTek and Qualcomm, there are Huawei’s Kirin processors as well. Considering benchmarks is just one part of the equation and aren’t necessarily a reflection of the real-life usage, how is it like to use the Samsung Galaxy M20 as a daily driver? In sum, it’s a smooth experience. In my week-long stint with the handset, there was nary an instance of lag on the phone. Multitasking is flawless too, thanks to the 4-gigs of RAM (there’s a 3GB RAM variant as well). Upon boot, there’s around 1.6GB RAM available, and even with multiple apps open, the phone is able to hold its own. Unfortunately, all this doesn’t translate to a good gaming experience. There were choppy frames while playing and occasional stutters also ruined the playability even in the lowest settings. The good thing however, is that the M20 keeps its thermals in check and just gets slightly warm even after playing for 30 minutes. A lot of this stutter-free experience could be attributed to Samsung Experience UI 9.5, which is unlike previous custom skins from the company. There’s barely any bloatware, with just a bunch of Microsoft apps, a couple of apps from Samsung, along with pre-installed, out of which the latter can be uninstalled. Among the first-party apps, the Samsung Max would be of particular interest to those who want to conserve their data usage beyond a certain limit, while Samsung Mall lets you browse for objects online by simply pointing your camera at them (available via the camera app as well). While I wouldn’t say that the interface is as smooth as stock Android, it’s quite close. Along with that, you also get the usual gestures such as those that let you access the app menu with a simple swipe up or down gestures. One thing that will definitely catch your attention on the Galaxy M20 is its lock-screen wallpapers, which keep changing each time you press the power button. Not just that, these aren’t just random images, and are based on what’s going on in the news at that time. You can in fact, click on the info button to read more and if it seems distracting, then you can hit the settings menu to configure the lock screen stories settings. Not only can you disable this feature, you can also choose from 19 categories to only show stories (and relevant wallpapers) from specific topics of interest. My only gripe is the fact the company has opted for Android Oreo as the base, and the promised roll out (August) for 9.0 Pie is quite far away. As mentioned above, the M20 is a dual-SIM smartphone. Other connectivity options onboard include Wi-Fi (sadly, there’s no ac support), Bluetooth with LDAC support, and GPS. A good speaker is paramount to enjoying multimedia on the go, especially considering the large screen that’s available at your disposal with the Samsung Galaxy M20. And while the one on the device won’t blow you away, it does a good job of offering loud and clear output. Perhaps the biggest USP of the Galaxy M20 is its battery prowess, even more than its Infinity V panel. That’s because Samsung has packed in a capacious 5,000mAh cell inside its latest offering, which ensures that the handset can stay away from the charger for long. To put it simply, you could choose to go to a two-day trip and safely leave the power adapter at home. Charged fully at 7am in the morning, the phone was able to continue till the morning the day after, which is nothing short of impressive, especially considering the fact that I’m a power user and was on 4G / Wi-Fi the entire time, used GPS for navigation, streamed music / videos via Bluetooth and even played a few games during that time. I got an average screen-on time of more than five hours, which is yet another solid indication of the phone’s battery prowess. It’s also appreciable that the M20 comes with fast charge capabilities and can be juiced up with a 15W adapter. With the bundled charger, the handset goes from 10 to 100 in about two hours, which is quite good considering the battery rating. While reviewing the Galaxy M20, two thoughts were going through my mind: a) Samsung is aiming to offer an all-round package with this phone, and it seems to have done that successfully b) The device isn’t just a sign of Samsung taking its competition seriously, but also the fact that it’s listening to its consumers. From the waterdrop screen to the USB Type-C port, and from offering all the necessary sensors to opting for a beefy 5,000mAh battery – all of this are examples of the same And when you put these two things together with the attractive starting price of Rs 10,999 (Rs 12,999 for the higher-end, 4GB RAM model that I’ve reviewed), Samsung may very well have a winner on its hands. That’s not to say that the device doesn’t face any competition – quite the opposite actually. As is evident from the processor benchmark comparison, the handset is up against a flurry of devices – including the ( ), ( ), ( ), and ( ). Each of these devices are better in some aspect or the other (if not all) when compared to the Galaxy M20, making it really hard to choose one. Yet, none of these rivals can match up to the brand equity of Samsung (though Xiaomi comes quite close, especially as far as netizens are concerned). On its own, the M20 scores well on almost all aspects, right from the gorgeous display, good cameras, and powerful internals, to the long-lasting battery. 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