Snapchat DOWN: Thousands of users struggle to login; App releases advisory for outage

Snapchat down: On the late evening of July 12, thousands of Snapchat users complained about not being able to login to the app. The company has released an advisory on how users can regain access after the outage.

Snapchat down: Many users reported not being able to use the app due to a mysterious outage. (REUTERS)

On the late evening of July 12, popular social media app Snapchat suffered a mysterious outage that resulted in thousands of users not being able to log into their account. 'Snapchat down' was the common refrain on social media. While most have reported not being able to login, some have also experienced complications with server connection. According to reports, Snapchat outage happened around 6 PM IST and continued for multiple hours before the company was able to restore normal functionality. For those users who are still facing issues with accessing the platform, Snapchat has also released an advisory guiding them on how to regain control of the app.

The outage was first reported by Downdetector.com, an independent online outage monitor, posted on Twitter saying, “User reports indicate Snapchat is having problems since 8:49 AM EDT”. While the issues began at around 6 PM India time, the issue was resolved only after midnight of July 13. It is also being reported that some users are still facing issues accessing the social media app.

Snapchat down: Snapchat suffers mysterious outage

While it is not known what caused the outage, Snapchat support Twitter handle confirmed that the issue was there and the company was working on a fix. The tweet read, “We're aware of an issue preventing some Snapchatters from logging in. Hang tight, we are looking into it and working on a fix”.

This is not the first time Snapchat has faced a major outage like this. In February 2022, the social media platform reported a bug that caused the app to crash automatically after being opened. Many users took to Twitter to complain about this latest outage with many claiming that they lost their streak due to not being able to log in time. If you're one of those, who still have not been able to log in, check what Snapchat suggests.

Snapchat support releases advisory for users to regain access to the app

Snapchat support advised the users to manually update the app by visiting the App Store on iOS and Play Store on Android. After updating the app, users must quit the app and reopen it. If the issue still persists, users can visit the website and go to the section "My Snapchats have disappeared". Users have been requested to fill out a form on the page to receive assistance.