Apple Store app introduces Shop with a Specialist over Video feature - All the details | Tech News

Apple Store app introduces Shop with a Specialist over Video feature - All the details

Apple's "Shop with a Specialist" goes mobile! iPhone buyers in the US can now get live video consultations directly within the Apple Store app. This handy feature lets you connect with Apple experts for personalized advice on iPhones, plans, and more.

By: MD IJAJ KHAN
| Updated on: May 03 2024, 12:15 IST
WWDC 2024 expected announcements: Apple could unveil iOS 18, AI upgrades and more
Apple Store app introduces Shop with a Specialist over Video feature - All the details
1/5 WWDC 2024 location - Continuing the trend of yesteryears, WWDC 2024 will take place at Apple Park in Menlo, Cupertino, California, the home of the company since 2017. (Apple)
Apple Store app introduces Shop with a Specialist over Video feature - All the details
2/5 WWDC 2024 announcements - Apple has already announced that the WWDC 2024 will showcase advancements in iOS, iPadOS, macOS, watchOS, tvOS, and visionOS. It is also designed to help developers by providing them insight into several frameworks, tools, features and access to Apple experts. (Unsplash)
Apple Store app introduces Shop with a Specialist over Video feature - All the details
3/5 iOS 18 - Despite not being confirmed, iOS 18 is pretty nailed on to be introduced at WWDC 2024, and it is likely to become one of the starring highlights. This is due to several AI upgrades that are in the pipeline. Bloomberg's Mark Gurman says it could be one of the “biggest updates in iPhone's history”. Apple could unveil a Siri powered by Large Language Models (LLMs), whereas AI could be incorporated into apps like Music, Keynote, Pages, and even AppleCare. (Unsplash)
Apple Store app introduces Shop with a Specialist over Video feature - All the details
4/5 Other software - In addition to iOS 18, iPadOS 18, macOS 15, watchOS 11, tvOS 18, and HomePod Software 18 are also likely to see the light of day. Moreover, Apple may also unveil visionOS 2, the software powering the Apple Vision Pro headset. (Unsplash)
Apple Store app introduces Shop with a Specialist over Video feature - All the details
5/5 Mac Studio, Mac Pro and other devices - Like last year, Apple may take the wraps off its new generation of Mac devices including Mac Studio, Mac Pro and Mac Mini, all of which could be powered by the new M3 chip. The iPhone maker also unveiled a 15-inch MacBook Air last year but no unveil is likely this time as M3-powered MacBook Air was already launched earlier this month. (Unsplash)
Apple Store app introduces Shop with a Specialist over Video feature - All the details
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Apple Store app gains "Shop with a Specialist" video chat for iPhone help.

Apple introduced a new feature called “Shop with a Specialist over Video” to its online store last year. This feature enables customers to connect with an Apple Specialist via one-way video when purchasing select products, such as the iPhone. Now, this functionality is extended to the Apple Store app on iOS.

Enhanced Shopping Experience

The latest version 5.24 of the Apple Store app for iOS, released on Thursday, brings the “Shop with a Specialist over Video” feature, as stated in the release notes. This feature allows customers to receive support during the purchasing process through videos, with the option of transcripts for those who require them.

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Described by Apple as a “live shopping experience,” the feature is currently only accessible to customers in the United States.

Convenient Access to Expert Assistance

Today, Apple has launched “Shop with a Specialist over Video,” a new live shopping experience available on apple.com for customers in the U.S. This feature allows customers to connect with a retail team member via secure one-way video sessions when purchasing an iPhone. Through this service, customers can explore the latest models, discover new features, and learn about various offers such as Apple Trade-In, carrier deals, switching to iOS, and financing options.

Also read: Apple has ‘advantages' in the AI era with exciting things in store, says Tim Cook

For customers who may not find a session available or wish to access the feature after hours, they can reach out to a Specialist over the phone or through chat support, available 24 hours a day.

Positive Response from Apple Officials

"We're constantly looking for ways to personalize the shopping experience," said Karen Rasmussen, Apple's head of Retail Online. "Shop with a Specialist over Video allows our team to connect with customers and provide exceptional service, helping them find the perfect iPhone for their needs," 9to5Mac reported.

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To access all the latest features, ensure you have the latest version of the Apple Store app installed on your device.

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First Published Date: 03 May, 12:14 IST
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