Snapchat new design gets thumbs down from users

Snapchat design overhaul fetches 83% negative reviews.

Snapchat users are unhappy with the changes to the app design. (REUTERS)

A major design overhaul introduced by popular photo-sharing platform Snapchat has not been received well by its initial users in countries such as Britain, Australia and Canada, with up to 83% of reviews on the Apple App Store being negative.

"The most referenced keywords in the negative reviews include 'new update', 'Stories' and 'please fix'," TechCrunch reported.

Only 17%, which is 391 of the reviews, gave the app three to five stars. Irate users took to Twitter to express their concerns and raise questions on how to switch to the older version of Snapchat.

"It's not possible to revert to a previous version of Snapchat, but we are happy to help with any questions you may have about the new layout," Snapchat's Support account @snapchatsupport tweeted in reply to a user's query.

Users have complained about struggling to find their favourite features and that the app has become more confusing.

@Snapchat why would you change the design. It was simple BUT NOW it just looks cluttered and disorganized. Who signed off on this new design?! It's horrible. pic.twitter.com/QOaGU6Z9f9

— AshleighAJH (@AshleighAJH) January 12, 2018

can @Snapchat reverse the new design on my phone since it seems to be happening to everyone else.

— tamara (@tambedros) January 14, 2018

Whoever thought the new snapchat design was a smart move needs to be taken out back and given the ol' yeller treatment

— van der zalm (@riccvdz3) January 14, 2018

The UX designer incharge of the latest @Snapchat update really missed the mark on this one. Very poor design choices.

— Brandon Bachynski (@schoolboybru) January 13, 2018

Evan Spiegel, co-founder and CEO of Snap Inc, which is the parent company of Snapchat, announced redesigning the app to separate media and social communications in November 2017. The entire redesign was done in-house, a spokesperson was quoted as saying.