You can just return the Apple Watch Solo Loop if it doesn’t fit, no need to return whole device
Some customers found out that Apple wanted you to return the whole Apple Watch with the Solo Loop if it did not fit instead of just returning the band. Apple has clarified that is no longer the case.
Apple announced the Solo Loop and the Braided Solo Loop along with the Apple Watch 6 and the Apple Watch SE at the September 15 Time Flies event. The Solo Loop, as the name suggests, was a watch band without any clasps or buckles. Made with stretchable liquid silicone rubber, the band is supposed to fit your wrist snug and just right since there is no way to adjust it.
When some customers realised that that Solo Loop they had ordered did not fit and got in touch with Apple for it, they were asked to return the Apple Watch along with the band. As reported by MacRumours and The Verge, this meant that with limited supply of units in the market, a replacement could take weeks or months to come.
At that point, a policy like this felt utterly ridiculous since Apple Watch bands are supposed to be interchangeable. Theoretically, thus, customers should be allowed to return just the band and get a replacement.
Thankfully, Apple has changed the policy and has confirmed to The Verge that customers will be able to swap the band without having to hand over the Apple Watch with it, both online and at the store.
Alongside this, Apple has also updated its sizing guide online, with a printable tool for extra help, to be clearer about how to measure your wrist to ensure a good fit.
Apple updated its Solo Loop size guide today. No changes to the actual numbers, but more detailed instructions and illustrations were added to help you size correctly: pic.twitter.com/f4mMXFG0Pp— Michael Steeber (@MichaelSteeber) September 23, 2020
Some customers have already managed to get replacements for their ill-fitting bands, reports MacRumours.
They're also throwing in a free Sport Band, and profusely apologizing. The agent kept saying, "We messed up, it's on us," and said if I don't get a return label just keep the original braided band that came with my watch-What a complete turnaround compared to the response Monday.— Eli Hodapp (@hodapp) September 24, 2020
So in case you have ended up with a Solo Loop that does not fit, you should speak to Apple Support and they will help you out.