Microsoft Outlook suffers a global outage

Microsoft’s Outlook service is facing a global outage. Users are unable to use services such as Outlook on the web, Outlook.com, and Outlook. The service interruption appears to have affected both desktop and mobile users.

Microsoft has acknowledged issues with Outlook services.

“We've received reports of users experiencing issues accessing their Exchange Online accounts via Outlook on the Web. Our initial investigation indicates that India-based users are the primarily impacted audience. Further details can be found in your admin center under EX223208,” said Microsoft in a tweet.

According to downdetector, the service interruption began at around 10 AM IST this morning. Majority of users on the website reported facing issues with logging in. Some users also faced difficulties with the website and receiving messages.  A live outage map reveals users in Europe, India, and the US have been affected.

It appears that the outage has been caused by some of the changes made to its service. Microsoft has cautioned users that they may face problems with various Exchange Online protocols.

“We’re reviewing recent changes to our service to further determine the cause of impact. Users may experience problems with various Exchange Online protocols including Outlook desktop, mobile devices as well as those dependent on REST functionality,” said Microsoft 365 Status in another tweet.

The outage comes 48 hours after Microsoft 365 users faced a similar interruption. According to reports, multiple Microsoft 365 services, including Outlook.com and Microsoft Teams were affected by the global outage. The services were restored hours later.

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