SBI online complaints: You will not be able to access portal; check details

SBI online complaints, requests and queries segment will remain inaccessible for 7 hours, from 11 pm on Saturday (February 26) to 6 am on Sunday (February 27) due to maintenance activity. The State Bank of India informed its users about the same via a tweet on Friday. The bank also requested its customers to bear with it as it strives to provide a better banking experience. Taking to its official Twitter handle, SBI tweeted, "Dear Customers, due to planned maintenance activity, our portal https://crcf.sbi.co.in used for raising complaint/ request/ query would not be accessible from 11:00 PM on 26.02.2022 to 06:00 AM on 27th February 2022."

The bank further informed that during the downtime, customers can register their complaints and report unauthorised transactions through toll free numbers 1800112211/18001234/18002100. "Registration of complaints and reporting of Unauthorised transactions during this period will be available through toll-free numbers 1800112211/ 18001234/ 18002100. We sincerely regret the inconvenience caused," SBI said.

It can be noted that the maintenance activity is being taken in early morning keeping in view the convenience of the customers. Also, SBI keeps on alerting its customers against frauds and cybercrimes. Recently the bank tweeted, "You can always seek transaction related support from 'UPI-help' section. Remember the safety tips every time you make UPI payments."

The safety tips provided by the bank are provided here:

1. UPI PIN is required only for transfer of money and not for receiving.

2. Always verify the mobile number, name and UPI ID before sending any money.

3. Never share UPI PIN with any one.

4. The scanner should preferably be used for fund transfer.

5. Do not seek resolution from other than official sources.

6. Use App's help section for any payment or technical issues and in case of any discrepancy seek resolution through Bank's Complaint Resolution portal: https://crcf.sbi.co.in/ccf/.

SBI, a Fortune 500 company, is an Indian Multinational, Public Sector Banking and Financial services statutory body with its headquarter in Mumbai. As per the information provided by the bank over its website sbi.co.in, SBI is the largest Indian Bank with 1/4th market share, serves over 45 crore customers through its vast network of over 22,000 branches, 62617 ATMs/ADWMs and 71,968 BC outlets.

The bank has diversified businesses through its various subsidiaries that is SBI General Insurance, SBI Life Insurance, SBI Mutual Fund, SBI Card, etc. It has spread its presence globally and operates across time zones through 229 offices in 31 foreign countries.