WhatsApp to get an in-app ban review feature soon

WhatsApp has been working on bringing a number of key features to its platform. Reports in the past couple of days have detailed that the Facebook-owned messaging app is working on bringing a feature to its platform that would enable users to use its upcoming multi-device functionality feature directly from Apple’s iPad and Android OS-based tablets. In addition to that, it is also planning to make accepting its new Terms of Service optional for users who haven’t accepted them already. Now, word is that the company is working on an in-app functionality that will enable users to request to review a ban if they feel that their WhatsApp accounts have been wrongly banned.

WABetaInfo reports that WhatsApp is working on an in-app tool for its Android beta app that will allow users to report a wrongful ban to WhatsApp directly from the app. A user can include a description of what happened before being banned and any additional details that they might want the company to know, which could make it easier for users to help the company in revoking the ban. Here’s a snapshot of WhatsApp’s interface of how the feature would look like:

Once users have submitted the request, WhatsApp’s Support team will review their request, which includes reviewing a user’s account activity to verify if there is something wrong. After completing their review, the company will restore the user’s account if they find out that their systems had wrongly flagged their account. If not, the ban will continue and the user will have no choice but to switch to a different phone number to use WhatsApp.

Also read: Looking for a smartphone? Check Mobile Finder here.

The blog site reports that this feature is being developed for WhatsApp beta for Android and that it is expected to be available with the next update. Separately, the company is also working on including a similar functionality for WhatsApp’s iOS-based app. In fact, WhatsApp started working on the in-app ban review feature for its iOS app way before its Android app. That said, WhatsApp hasn’t confirmed anything yet and it remains to be seen when this feature will arrive in the main app.