HT TECH wants to start sending you push notifications. Click allow to subscribe

Samsung blames Galaxy Note 7 fires on faulty batteries

The world’s biggest smartphone maker Samsung blamed faulty batteries on Monday for the fires that led to last year’s humiliating recall of its flagship Galaxy Note 7 device.

By: AFP
Updated on: Jan 23 2017, 09:50 IST
The world’s biggest smartphone maker Samsung blamed faulty batteries on Monday for the fires that led to last year’s humiliating recall of its flagship Galaxy Note 7 device. (AP File Photo)

The world's biggest smartphone maker Samsung blamed faulty batteries on Monday for the fires that led to last year's humiliating recall of its flagship Galaxy Note 7 device.

Internal and independent investigations "concluded that batteries were found to be the cause of the Note 7 incidents", the South Korean company said in a statement.

You may be interested in

Mobiles Tablets Laptops
28% OFF
Samsung Galaxy S23 Ultra 5G
  • Green
  • 12 GB RAM
  • 256 GB Storage
₹107,999₹149,999
Buy now
Google Pixel 8 Pro
  • Obsidian
  • 12 GB RAM
  • 128 GB Storage
₹106,998
Check details
Vivo X100 Pro 5G
  • Asteroid Black
  • 16 GB RAM
  • 512 GB Storage
₹89,999
Check details
10% OFF
Apple iPhone 15 Plus
  • Black
  • 6 GB RAM
  • 128 GB Storage
₹80,990₹89,900
Buy now
21% OFF
Acer Swift Go SFG14 41 NX KG3SI 002 Laptop
  • Pure Silver
  • 8 GB RAM
  • 512 GB SSD
₹58,990₹74,999
Buy now
43% OFF
Acer Aspire 5 A515 57G Laptop
  • Gray
  • 16 GB RAM
  • 512 GB SSD
₹51,250₹89,990
Buy now
22% OFF
Acer Aspire 3 A315 24 NX KDESI 004 Laptop
  • Silver
  • 8 GB RAM
  • 512 GB SSD
₹33,490₹42,999
Buy now
39% OFF
Asus VivoBook 15 X515JA BQ322WS Laptop
  • Transparent Silver
  • 8 GB RAM
  • 512 GB SSD
₹31,790₹51,990
Buy now
33% OFF
Xiaomi Pad 6
  • Mist Blue
  • 6 GB RAM
  • 128 GB Storage
₹26,999₹39,999
Buy now
Lenovo Tab M10 5G
  • Abyss Blue
  • 6 GB RAM
  • 128 GB Storage
₹19,998
Buy now
32% OFF
Realme Pad 2
  • Imagination Grey
  • 6 GB RAM
  • 128 GB Storage
₹19,798₹28,999
Buy now
Honor Pad X9
  • Gray
  • 4 GB RAM
  • 128 GB Storage
₹16,998
Check details

The giant conglomerate was forced to discontinue the smartphone -- originally intended to compete with Apple's iPhone -- after a chaotic recall that saw replacement devices also catching fire.

Also read: Looking for a smartphone? To check mobile finder click here.

The debacle cost the company billions in lost profit and reputational damage.

"We sincerely apologise for the discomfort and concern we have caused to our customers," Koh Dong-Jin, the head of Samsung's mobile business, told reporters in Seoul.

Samsung acknowledged that it provided the specifications for the batteries, adding in its statement: "We are taking responsibility for our failure to ultimately identify and verify the issues arising out of battery design and manufacturing.

"We have taken several corrective actions to ensure this never happens again."

It deployed around 700 researchers and engineers on its investigation, testing more than 200,000 fully-assembled devices and more than 30,000 batteries, it said.

Samsung announced a recall of 2.5 million units of the oversized Galaxy Note 7 in September 2016 after several devices exploded or caught fire, with the company blaming batteries from a supplier, widely believed to be its sister firm Samsung SDI.

When replacement phones -- with batteries from another firm, largely thought to be Chinese manufacturer ATL -- also started to combust, the company eventually decided to kill off the Note 7 for good.

The fiasco took a major toll on the reputation of the firm, which is set to announce fourth-quarter and full-year results on Tuesday.

It promised to reform its production and quality controls to prevent a similar crisis, and said Monday: "The lessons of the past several months are now deeply reflected in our processes and in our culture."

Samsung shares were up 0.5 percent at 1.87 million won in Seoul on Monday morning after the announcement.

Samsung's English-language Samsung statement referred only to Galaxy Note 7 "incidents" but in Korean it spoke of "damage by fire".

Catch all the Latest Tech News, Mobile News, Laptop News, Gaming news, Wearables News , How To News, also keep up with us on ,Twitter, Facebook, , and Instagram. For our latest videos, subscribe to our YouTube channel.

First Published Date: 23 Jan, 08:58 IST

Sale

Mobiles Tablets Laptops
4% OFF
Samsung Galaxy S24 Ultra
  • Titanium Black
  • 12 GB RAM
  • 256 GB Storage
₹129,999₹134,999
Buy now
7% OFF
Apple iPhone 15 Pro Max
  • Black Titanium
  • 8 GB RAM
  • 256 GB Storage
₹148,900₹159,900
Buy now
13% OFF
Xiaomi 14
  • Matte Black
  • 12 GB RAM
  • 512 GB Storage
₹69,999₹79,999
Buy now
10% OFF
Apple iPhone 15 Plus
  • Black
  • 6 GB RAM
  • 128 GB Storage
₹80,990₹89,900
Buy now
57% OFF
Lenovo Tab M10 5G
  • Abyss Blue
  • 6 GB RAM
  • 128 GB Storage
₹19,999₹47,000
Buy now
38% OFF
Realme Pad 2
  • Imagination Grey
  • 6 GB RAM
  • 128 GB Storage
₹17,999₹28,999
Buy now
13% OFF
Samsung Galaxy Tab S9 5G 256GB
  • Graphite
  • 8 GB RAM
  • 256 GB Storage
₹88,058₹101,398
Buy now
28% OFF
realme Pad 2 WiFi
  • Imagination Grey
  • 6 GB RAM
  • 128 GB Storage
₹17,999₹24,999
Buy now
23% OFF
Infinix INBook X1 Neo XL22 Laptop Intel Celeron Quad Core 8 GB 256 GB SSD Windows 11
  • Blue
  • 4 GB RAM
  • 128 GB SSD
₹22,990₹29,990
Buy now
36% OFF
Infinix INBook X1 Pro Laptop
  • Black
  • 8 GB RAM
  • 256 GB SSD
₹44,990₹69,999
Buy now
29% OFF
Asus VivoBook 15 X515JA EJ522TS Laptop
  • Grey
  • 8 GB RAM
  • 512 GB SSD
₹44,689₹62,889
Buy now
34% OFF
Asus ROG Strix G17 G713QM K4215TS Laptop
  • Black
  • 16 GB RAM
  • 1 TB SSD
₹180,990₹272,990
Buy now