Samsung is getting sued because the camera on the Galaxy S20 is shattering unexpectedly
For some customers of the Samsung Galaxy S20, the camera has been “shattering unexpectedly” leading to a “bullet hole glass” defect. And the company is now being sued for that.
Samsung is being sued by customers for not disclosing a defect that has been causing smartphone cameras on the Samsung Galaxy S20 to shatter unexpectedly. The lawsuit filed by attorneys at Hagens Berman Sobol Shapiro LLP states that despite charging a premium price for the Galaxy S20, Samsung “refused to cover the issue under its warranty”. According to reports, the lawsuit was filed on April 27 and it accuses Samsung of fraud, breach of warranty, and of violating several consumer-protection laws.
The defect in the devices affects the back camera module’s glass covering leading it to shatter randomly without any external force. This has happened for some customers even when the smartphone was protected by the Samsung Galaxy S20 Ultra cases. This shattering of the glass cover creates a prominent “bullet hole” pattern. The lawsuit adds that consumers have to pay $400 to send the phone back to Samsung to investigate the issue or they are having to pay $100 if they already have the Samsung Care insurance for the phone.
"Samsung sold its Galaxy S20 as a high-end option for consumers, with a 'professional' grade camera, charging upwards of $1,600 per device, only to have them suddenly lose a major aspect of their functionality," Steve Berman, managing partner at Hagens Berman, said. Berman is also the attorney who is representing the consumers in this case.
Berman added that this issue has caused people trouble during the pandemic when they needed a reliable smartphone and "yet Samsung has refused to deliver the reliability it promised its customers”, he pointed out.
Samsung has indicated that this issue has happened to one of its ambassadors and has acknowledged that it was "rooted in a single identifiable cause and attributable to Samsung". However, the lawsuit indicates that Samsung “failed to initiate a recall”. The lawsuit demands that Samsung pay for the repairs and the damages faced by people due to this design defect and warranty breaches and adds that "the suit also seeks compensation for affected customers regarding a loss of value in the product”. The Samsung smartphones affected by this issue include the Samsung Galaxy S20 lineup, including the Galaxy S20 FE. If you have faced this problem, you can check out the details of the lawsuit here to find out what you can do.