How to troubleshoot Google Pay transaction failed issue

Do you use Google Pay to make payments? If you are facing a transaction failure issue then here is how you can fix it. Check steps.

| Updated on: Apr 14 2022, 12:39 IST
Google Pay
Know how to troubleshoot Google Pay transaction failed issue. (Bloomberg)
Google Pay
Know how to troubleshoot Google Pay transaction failed issue. (Bloomberg)

Most people connected digitally now prefer using online payments mode rather than making cash payments. The outbreak of coronavirus pandemic has played an important role in making people rush to adopt the digital payments option. There are several digital payment apps like Google Pay, Paytm, among others, which you can use for paying bills, doing recharges and making other financial transactions. But there are instances when even trying for several times, you will keep on getting transaction failed messages while making online payments. If you are a Google Pay user and you are getting a failed transaction message then here is how to troubleshoot Google Pay transaction failed issue.

You should know that difficulties in making online payments occur mainly due to bad internet or some app glitches or even mistakes on the part of the ones initiating the payment or the recipients. If you use Google Pay and you are not able to do any transaction then do not panic as you can troubleshoot this issue by following some simple and easy steps. The most basic solutions, as per the information provided by the application, include being able to switch from WiFi to mobile data, or a different internet connection.

The other methods which can be tried are as under:

1. Send a smaller amount of money.

2. Use a different method. For example, if you are using the recent contacts icon on the home screen to send money, try sending the money by tapping “New” and entering phone number or UPI ID.

3. Check if the recipient has linked their Bank Account to Google Pay.

4. Check if you have reached your transaction limit.

How to troubleshoot problems while sending or receiving money if the person is nearby:

10 Minutes
Step 1:

Make sure you both have an internet connection.

Step 2:

Bring your phones closer together. Your phone should not be more than a few inches away from the other person’s phone.

Step 3:

Remove any cases or covers.

Step 4:

Tap Update device calibration and try again.

Step 5:

Make sure you are using the right UPI PIN with the right payment account. You can change your UPI PIN any time.

Step 6:

Check your payment account information to make sure it is not outdated. If it is, update it.

Step 7:

Make sure the person sending the money has enough money in their account to cover the transaction.

Step 8:

See if you have reached your transaction limit.

Step 9:

If these steps do not work, try to send or receive a payment by QR code or search your contact by name, phone number, account number or UPI ID.

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First Published Date: 14 Apr, 12:39 IST