Phone got lost or stolen? Here is how to remove your Paytm account

  • If you have lost your phone then you must remove your Paytm account by calling on Paytm Payments Bank helpline number.

| Updated on: Aug 21 2022, 22:01 IST
Know the steps to take on how to remove Paytm account after losing your phone.
Know the steps to take on how to remove Paytm account after losing your phone. (Reuters)
Know the steps to take on how to remove Paytm account after losing your phone.
Know the steps to take on how to remove Paytm account after losing your phone. (Reuters)

In today's day and age, your mobile phone is the key to almost all your secrets. In such a situation losing your phone can lead to a great deal of trouble. Reason is that most people are now using online payment services to make financial transactions and hence have apps like Paytm, Google Pay, etc. installed on phones. But what if your phone lands in the hands of some fraudster? Or you simply lose your phone? You can lose all your savings and money in your bank account. Also, you may get worried as someone might use your data.

Though you must be using screen lock or passwords to protect data stored on your phone, it cannot be denied that there are several ways to unlock it. Also, there are passcodes to lock your Google Pay or Paytm account too, but still you need to take necessary actions to prevent anyone from accessing them - something foolproof. In case you have lost your phone or someone has stolen it, then there are ways to remove or block your digital payment accounts.

If you are a Paytm user, then you can follow the below mentioned steps to remove your account from the lost/stolen phone.

How to remove Paytm account from your lost phone

Step 1: Call Paytm Payments Bank Helpline number - 0120 4456456

Step 2: Select ‘Report loss or unauthorized usage of wallet, debit card or savings account' option

Step 3: Select ‘Lost Phone' option

Step 4: Enter the Lost mobile number

Step 5: Select ‘Block Paytm account' option

If you are not able to call Paytm Payments Bank Helpline, you can reach out to Paytm through your Paytm app.

Step 1: Open Paytm App from any device.

Step 2: On the home screen, click on “☰” at the top left corner.

Step 3: Go to 24X7 help.

Step 4: Go to Profile Settings.

Step 5: Enter your Paytm registered phone number which you want to block.

Step 6: Select 'I lost my phone/I want to block my account'

Step 7: Select 'I want to block my account to prevent it from misuse'.

Step 8: Click on 'Message Us' at the bottom of the screen.

Step 9: A form will be opened. Enter your Paytm registered mobile number.

Step 10: Provide snapshot of any one of the following details:

Debit/Credit card statement reflecting transactions done from your Paytm account; confirmation email or SMS received for transactions done on your Paytm account; proof of phone number ownership (i.e. Mobile bill in case of postpaid); police complaint proof against lost or stolen phone; if your account is KYCed share linked KYC documents.

Paytm will verify the document and send you a confirmation message post blocking your account.

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First Published Date: 22 Nov, 14:41 IST
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