Mark Gurman just wrote about buyers returning Apple Vision Pros, but there is a twist in the tale | Wearables News

Mark Gurman just wrote about buyers returning Apple Vision Pros, but there is a twist in the tale

Apple Vision Pro is experiencing mixed reactions from users, leading to a notable number of returns due to varying issues and Mark Gurman lists all of them and then adds a twist at the end.

| Updated on: Feb 19 2024, 13:04 IST
5 things Apple Vision Pro can be used for: From watching movies to replacing iPad, know what it can do
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1/5 Watching movies - The Apple Vision Pro brings an immersive way to watch movies. Its displays feature more pixels than a 4K TV for each eye. This, along with spatial audio capabilities, means the theater comes home. Users can enable the Apple Vision Pro Environment to experience films in locations such as the White Sands or just a cinema. It even supports 3D movies via Apple TV and Disney+. (Apple)
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2/5 Video conferencing - Apple Vision Pro comes with a new feature called Persona. What it does is it creates a natural representation of your face and hand movements that can be used while you’re wearing Apple Vision Pro. Apple says Persona can be used in FaceTime calls as well as other apps courtesy of the Persona Virtual Camera. The Vision Pro also gets video conferencing apps such as Zoom and Microsoft Teams. (Apple)
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3/5 External display - The Vision Pro headset also works with other Apple devices. It can be used as an external display for your Mac. Therefore, it lets you view your Mac screen on Apple Vision Pro wirelessly, and use your Mac mouse and trackpad to share the pointer between your Mac and Apple Vision Pro. (Apple)
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4/5 iPad alternative - The Apple Vision Pro can not only work in tandem with other devices but can potentially replace them too. VisionOS is backwards compatible with iPadOS apps, meaning all the apps that you use on your iPad can be accessed on the Vision Pro. However, unlike the iPad, you’re not stuck on a small screen and can expand the virtual display to any size imaginable. (Apple)
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5/5 Laptop alternative - Apple’s spatial computer is also being touted as a replacement for small and lightweight laptops. It gets a vast library of productivity and video-conferencing apps, while also allowing you to edit photos and videos on the go. Not only this, but the Vision Pro is also more portable too, while not sacrificing the power under the hood. (Apple)
Vision Pro
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Many users are returning their Apple Vision Pro headsets, claims Mark Gurman. (Apple)

The Apple Vision Pro has divided opinion ever since the company showcased it at the Worldwide Developers Conference (WWDC) 2023. At the time, people only judged it on its price, features and its competition. But now that Apple has started selling the Vision Pro, users have got a chance to try it and formulate their opinions. While some are calling it the tech of the future, others have criticized it as an “isolated experience” and some have indicated discomfort while using the gadget. In fact, some of the early adopters of the Apple Vision Pro are having second thoughts too and are returning the headsets for several reasons. Bloomberg columnist Mark Bloomberg tells the tale and adds a twist at the end.

Apple Vision Pro returns

According to Gurman, “a surprising number” of people have turned in their Apple Vision Pro for returns. While the iPhone maker has not revealed the numbers, it is speculated that the returns are somewhere between average and above average. Mark Gurman reported that the returns vary depending on the store location, and some stores are seeing 1-2 returns per day, whereas others are getting as many as 8 Apple Vision Pro returns.

Gurman further suggested that while Apple isn't surprised with the returns considering the Vision Pro is a low-volume product, it has instructed its employees to figure out the reasons behind it. When returning the Vision Pro, Apple Store employees are asking users about the possible reasons behind the returns, and are reporting back to their manager after each return.

According to Gurman, the list of reasons includes being too heavy or uncomfortable, lack of apps not justifying the price, displays having too much glare or too narrow a field of view, and having an isolated experience while wearing the headset.

Before purchasing Apple Vision Pro, every customer has the option to go through a demo of the headset, and it seems like the initial experience is proving too good, so much so that 10-15 percent of buyers are purchasing the Vision Pro after the demo, as per Gurman. 

While all that is very well, Gurman then says that there are many others who have chosen to retain their Apple Vision Pros and that they are loving the experience, including him. Will he return the Vision Pro? Here is what Gurman wrote, "Of course, I've also heard from plenty of people who love their Vision Pros and wouldn't part with them. In fact, here's a twist: I wrote this entire column on my Vision Pro. And I'm keeping it."

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First Published Date: 19 Feb, 13:04 IST