# How frontline workers can take to Microsoft Teams - 3 ways | Photos (HT Tech) > Frontline workers are the main support of the global workforce. Yet, they often grapple with outdated processes, data gaps, and device overload, hindering their potential. It also results in burnout, dwindling customer service, and retention woes. # How frontline workers can take to Microsoft Teams - 3 ways ## Frontline workers are the main support of the global workforce. Yet, they often grapple with outdated processes, data gaps, and device overload, hindering their potential. It also results in burnout, dwindling customer service, and retention woes. Aug 22 2023, 11:47 IST ![Follow on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/follow-us-facebook.png) ![Follow on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/follow-us-facebook-hover.png) ![Share](https://images.hindustantimes.com/tech/static/revamp/images/png/Share.png) ![Share](https://images.hindustantimes.com/tech/static/revamp/images/png/Shareclicked.png) ![Share on WhatsApp](https://images.hindustantimes.com/tech/static/revamp/images/png/whatsapp.png) ![Share on WhatsApp](https://images.hindustantimes.com/tech/static/revamp/images/png/whatsapp-hover.png) ![Share on Twitter](https://images.hindustantimes.com/tech/static/revamp/images/png/twitter.png) ![Share on Twitter](https://images.hindustantimes.com/tech/static/revamp/images/png/twitter-hover.png) ![Share on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/facebook.png) ![Share on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/facebook-hover.png) ![Bookmark](https://images.hindustantimes.com/tech/static/revamp/images/png/Bookmark.png) ![Bookmarked](https://images.hindustantimes.com/tech/static/revamp/images/png/Bookmarked.png) Microsoft’s recent Work Trend Index disclosed that 1 in 2 frontline workers face burnout, and a staggering 45% contemplate switching jobs within a year. (Pexels) ![image caption](https://images.hindustantimes.com/tech/img/2023/08/22/original/pexels-antoni-shkraba-production-8374473_1692684257857.jpg) photos 1/5 Cutting-edge technology, however, is fast emerging as the key to success. Through these following ways, frontline workers are being empowered by Microsoft Teams (Pexels) 2/5 1. Intelligent operations: The Work Trend Index reports that 62% of frontline workers are willing to delegate tasks to AI. Harnessing AI to reduce administrative clutter, allowing frontline warriors to concentrate on driving business growth. With the help of AI, frontline managers can quickly identify open items, such as open shifts, that need to be covered with a new Shifts plugin for Microsoft 365 Copilot. (Microsoft ) ![image caption](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-245-140.png) 3/5 2. Effortless communication: These important messages are delivered through push notifications and announcements that surface in the home experience within Teams. With Copilot in Microsoft Viva Engage, corporate communicators get suggestions to further personalize messages, adjust tone and length, and even suggest relevant images to help drive engagement on the frontline. (Microsoft) ![image caption](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-245-140.png) 4/5 3. Trusted experiences: To deal with privacy and compliance issues, organizations will soon be able to enrol Android and iOS devices into Microsoft Entra ID shared device mode to enable a single sign-in and out experience for various Microsoft apps. This will allow frontline workers to quickly and compliantly wipe their device for the next shift. 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