Sending iPhone for servicing? Here’s what Apple will offer you | Mobile News

Sending iPhone for servicing? Here’s what Apple will offer you

Apple has updated its policy on loaning devices to customers whose gadgets require a long period for repairs. Apple will offer this smartphone while their iPhone is being repaired.

By: HT TECH
| Updated on: Aug 21 2022, 21:31 IST
Apple iPhone XR
Till now, Apple has been providing users with an iPhone 8 as a loaner device to use while their device is being repaired, but starting from November 4, they will be provided with an iPhone XR instead. (Apple)

Sending in your smartphone for repair can be a hassle, especially when you have to leave the device at the service centre. Not having an alternate device can be challenging, especially when the repair period is expected to take a few days. If you have an iPhone, finding an alternate device on your own can also be challenging for various reasons. To help out its customers, Apple is now offering an iPhone XR as a “loaner device” for the duration of the period their phone is undergoing repair.

According to a report by MacRumors, Apple has been providing users with an iPhone 8 as a loaner device to use while their device is being repaired, but starting from November 4, they will be provided with an iPhone XR instead. This will be extended to customers in the US and other regions where Apple decides that the phone must be mailed to an Apple Service centre, according to the report.

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This can come in handy for users who have devices that could take time to repair, and users who only have one iPhone will not have to worry about using an Android phone, which can be quite a hassle if you are heavily invested in the Apple apps and services ecosystem. Similarly, users will be able to use the familiar iOS interface while using a replacement device until their smartphone is repaired.

Offering the iPhone XR will give customers access to features like Face ID and faster processing, as well as dual SIM support. Customers who want to learn more about the loan system can read the company's iPhone Loan Agreement which informs that the device will have to be returned after the company notifies them that their phone is repaired. The loaned device will have to be returned within 14 days of being informed about the pickup, once the servicing of their device is completed.

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First Published Date: 03 Nov, 10:34 IST
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