WhatsApp payments services to provide 24-hour customer support | Tech News

WhatsApp payments services to provide 24-hour customer support

WhatsApp will provide support through e-mails as well as a toll-free number to users for its forthcoming payment service in India.

By: PRESS TRUST OF INDIA
| Updated on: Aug 19 2022, 23:44 IST
WhatsApp to provide customer support in Hindi, Marathi and Gujarat languages.
WhatsApp to provide customer support in Hindi, Marathi and Gujarat languages. (REUTERS)

WhatsApp is working on setting up a 24-hour customer support for users of its payments services that is slated to be rolled out in India in the coming weeks.

WhatsApp, which has over 200 million users in India, will provide support through e-mails as well as a toll-free number.

You may be interested in

21% OFF
Acer Swift Go SFG14 41 NX KG3SI 002 Laptop
  • Pure Silver
  • 8 GB RAM
  • 512 GB SSD
41% OFF
Acer Aspire 5 A515 57G Laptop
  • Gray
  • 16 GB RAM
  • 512 GB SSD
40% OFF
Asus VivoBook 15 X515JA BQ322WS Laptop
  • Transparent Silver
  • 8 GB RAM
  • 512 GB SSD

"We will provide 24-hour customer support. Payments users can contact the support team via e-mail and a toll-free number (when the service is rolled out in India)," a WhatsApp spokesperson told PTI.

Also read
Looking for a smartphone? To check mobile finder click here.

The spokesperson added that the support will be available in English as well as three Indian languages -- Hindi, Marathi and Gujarati. However, the official declined to comment on the launch dates and other details.

Almost one million people are "testing" WhatsApp's payments service in India, which is the largest base for the Facebook-owned company that has over 1.5 billion users globally. WhatsApp payment service, which rivals the likes of Paytm, has been in beta testing in India over the last few months.

The Facebook-owned company is also updating its terms of service and privacy policy for users to "reflect the addition of payment interoperability features" ahead of the full-fledged launch of the service.

The spokesperson said WhatsApp has worked closely with National Payments Corporation of India (NPCI), bank partners, and the Indian government on the details of how its service works. Under the updated terms, WhatsApp states that it will not provide refunds or facilitate chargebacks as once a user submits a payment, it is final.

"WhatsApp is not liable for unauthorised transactions. We assume no responsibility for the underlying transaction of funds, or the actions or identity of any transfer recipient or sender," it adds.

The spokesperson explained that while users can connect with WhatsApp for queries related to the payments offering, they would have to reach out to their banks for any dispute resolution.

Catch all the Latest Tech News, Mobile News, Laptop News, Gaming news, Wearables News , How To News, also keep up with us on Whatsapp channel,Twitter, Facebook, Google News, and Instagram. For our latest videos, subscribe to our YouTube channel.

First Published Date: 25 Jun, 10:44 IST
NEXT ARTICLE BEGINS