JioFiber down for users across the country, Jio is working on a fix

JioFiber users in Delhi, Jaipur, Kolkata, Ahmedabad, Mumbai, Hyderabad and Bengaluru have been facing issues. Adjoining areas have also been facing issues as well.

A woman rides her scooter past advertisements of Reliance Industries' Jio telecoms unit, in Ahmedabad, July 5, 2018. REUTERS/Amit Dave/Files (REUTERS)

JioFiber services are down for many users across the country and exasperated users have been tweeting to JioCare asking them to fix it. As per the complaints, the service suffered an outage around 3:30PM.

“Some of our JioFiber customers experienced service issues in certain cities in North India. Other Jio customers across India continue to avail our services. We regret the inconvenience faced by our valued customers in some areas," a Reliance Jio Infocomm Ltd spokesperson said.

Earlier, Down Detector shows a sharp spike in reports around 4 to 5PM and as per the live outage map, JioFiber users in Delhi, Jaipur, Kolkata, Ahmedabad, Mumbai, Hyderabad and Bengaluru have been facing issues. Adjoining areas have also been facing issues as well. 

Since last 4 hrs, My jio fibre Internet is not working and I am not able to contact anyone from Jio, @reliancejio @JioCare. Would you please look into this issue

— aditya (@purohitAditya25) June 22, 2020

@JioCare
My jio fiber is not working since 3 pm today.
I tried to call CC 18008969999 but lines are busy.
Please help me I am working from home and due to this issue I am unable to work.
Please help.

— Nishkam🌐 (@Nishkam9) June 22, 2020

From past more than 3hrs my jio fiber is not work,having same problem as before continuous flashing red light , having same problem 2nd time, I am very fed up with this type of inconsistent problem.@JioCare @reliancejio

— Shivam joshi (@shivamjoshi171) June 22, 2020

Many users are complaining about the blinking red light on the Jio router and also not being able to connect to JioCare through the phone.

Jio has acknowledged the issue through responses tweeted from the JioCare handle, but all their responses are the same - 

“We are currently experiencing temporary issue with data services at your location. Rest assured, our team is tirelessly working to restore the services asap. Appreciate your patience…” this is followed by JioCare asking users to DM their Jio number and JioFibe ID to be able to assist them further.

We apologize for the inconvenience caused. We are currently experiencing temporary issue with data services at your location. Rest assured, our team is tirelessly working to restore the services asap. Appreciate your patience – Sarvesh

— JioCare (@JioCare) June 22, 2020

This is not the experience we want you to have. Click here to DM your JioFiber service ID & registered mobile number https://t.co/3LgXqjkQPn to assist you further - Prashant [For Everything Jio, visit https://t.co/8Quc6xDKJM]

— JioCare (@JioCare) June 22, 2020