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LG announces ‘three-year pledge’ for OS updates

The three OS update guarantee applies to LG premium phones released in 2019 and later (G series, V series, VELVET, Wing). 

LG Velvet sports a 6.8-inch P-OLED panel with 2460x1080 pixels and an aspect ratio of 20.5:9.
LG Velvet sports a 6.8-inch P-OLED panel with 2460x1080 pixels and an aspect ratio of 20.5:9. (HT Tech)

LG on Thursday announced that all premium LG smartphones currently in use would receive up to three iterations of Android updates from the year of the purchase.

The three-year OS update guarantee is applicable on LG premium phones released in 2019 and later (G series, V series, VELVET, Wing). Select 2020 models such as LG Stylo and K smartphone series will receive at least two OS updates.

The company also added that it would continue to manufacture phones through the second quarter in order to meet its contractual obligations to partners and carriers.

“This means customers can still purchase LG mobile phones currently in inventory and service support and security software updates will continue to be provided for a period of time for certain devices. Customers should contact their local LG customer service centre for additional details,” said LG in a post.

The clarification on OS updates comes on the heels of LG announcement earlier this week that the company will be exiting the smartphone business.

After the announcement, many users had raised concerns over how the company planned to keep the existing and recently introduced phones up to date with OS and security updates.

LG had tried to address this in its original announcement but offered a vague statement, “LG will provide service support and software updates for customers of existing mobile products for a period of time which will vary by region.”

The latest post does give some level of assurance and clarity to existing LG customers. As of now, LG has not shared a timeline on the availability of the next update. There’s also a disclaimer from the company that reads: “Future updates will depend on Google’s distribution schedule as well as other factors such as device performance and compatibility.”

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