Shocking! Man orders iPhone 13 Pro Max but gets Dairy Milk chocolates

UK man orders iPhone 13 Pro Max from Apple but courier delivers two bars of Dairy Milk chocolates. Full report here.

iPhone 13 Pro Max ordered by UK man, gets Dairy Milk chocolates instead.  (HT Tech)

Ordered an iPhone but got something else – this seems to be an issue across the globe, not just India. After reading about hundreds of such cases in India where an iPhone buyers gets two bars of soap, the latest case involves Apple, DHL, and a man eagerly waiting for his £1,045 Christmas gift. Spoiler alert; it does not play as expected.

Daniel Carroll from UK had been long waiting for his iPhone 13 Pro Max to be delivered as part of his Christmas present. However, the delivery got endlessly delayed and after two weeks, Daniel had to eventually resort to manual collection. After a 24-mile roundtrip and lots of calls, he got the package only to discover two bars of Dairy Milk Oreo chocolate bars inside.

UK man's iPhone order tampered

"After a long weekend of a brand new iPhone 13 Pro Max being stuck in @DHLParcelUK network, failing any delivery attempt Friday-Sun, I finally picked up the parcel yesterday from DHL Leeds to find the package tampered with and the new phone (Christmas present) replaced with this,” said Daniel.

Daniel has reached out to both DHL and Apple regarding the issue but it seems to be stuck. The DHL people are currently investigating the case but Daniel says they aren't as proactive as he would have liked for a case like this. Daniel also reached out to Apple for seeking help.

In cases like this, Daniel is supposed to get a replacement iPhone while the case is investigated. “We're investigating the case as a priority and we have been in touch with the sender to ensure a replacement gets to Mr Carroll,” said a DHL spokesperson to The Sun.

Misplacement of online orders isn't a new thing, especially the ones that involve an iPhone. In India, customers ordering iPhones from Amazon and Flipkart have often received bars of soaps, bricks and other useless things instead of their iPhone that they paid for. The cases are often looked into and a a replacement order is delivered.