Amazon outage hit Alexa, Prime Video, and even iRobot vacuum cleaners!

Amazon outage affected several of Amazon's services and its could based servers on Tuesday night. The services have now resumed.
By AMRITANSHU MUKHERJEE
| Updated on Dec 08 2021, 09:17 AM IST
Amazon outage had hit most services on the Easter US coast but the effects were observed globally. 
Amazon outage had hit most services on the Easter US coast but the effects were observed globally.  (REUTERS)

Amazon outage hit some of the biggest services on Tuesday night. If you were unable to access Amazon, its Prime Video service, Prime Music, and some other websites, it was all because of a backend issue that affected several Amazon services. The outage had reportedly affected at least 14,000 people but it wasn't as widespread as the Facebook outage from a few months ago.

The outage had not only affected Amazon's services, but all other websites and services that rely on its Amazon Web Services (AWS) cloud services. For example, iRobot, who makes robot vacuum cleaners, also reported disruption with its products. "A major Amazon Web Services (AWS) outage is currently impacting our iRobot Home App," said the company.

Amazon outage affects other businesses

A BBC report states that the outage had also affected businesses such as McDonald's, Netflix, Disney, and several other AWS clients. However, the Amazon team quickly sprung into action and fixed the issue within hours, while keeping their customers updated via the social media platforms.

“We are experiencing API and console issues in the US-EAST-1 Region,” said Amazon on its post, explaining the reasons behind the outage.

However, the outage wasn't as widespread as the one that Facebook (now Meta) suffered a few months ago. Amazon and Downdetector said that services faces disruption only on the Easter Coast of the US. Amazon services in other regions continued to work, although some users reported slow loading webpages and lots of errors.

In India, the outage seemed to have affected a limited number of people. Downdetector shows almost 200 complaints regarding Amazon website outage. AWS services outage had affected almost 800 people at its peak around 11 pm IST on Tuesday. Many users complained about unable to load Prime Video or use Alexa.

Amazon has already gone through two previous outages earlier this year. Back in June 2021, a brief outage was reported on Prime Video and Alexa. Later in July 2021, Amazon's e-commerce website got affected massively, with reports of up to 38,000 people affected around the globe.

However, the biggest one of the year was from Meta, erstwhile Facebook. The company faced a mega global outage of its services for 6-7 hours straight. Meta at the time said that the outage was based on a backend issue and took time for them to get it back online.

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First Published Date: 08 Dec, 09:16 AM IST
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