Amazon outage! Online store is down in India, US, Canada, UK and others; users unable to access Amazon.com

    Amazon online store outage: Due to the widespread outage, users across India, US, UK and some other countries were not able to access the website - Amazon.com.
    By HT TECH
    | Updated on Jul 12 2021, 10:17 AM IST
    FILE PHOTO: Amazon online store outage: The e-retailer is working to restore Amazon.com, but the extent of recovery is not clear as yet.
    FILE PHOTO: Amazon online store outage: The e-retailer is working to restore Amazon.com, but the extent of recovery is not clear as yet. (REUTERS)
    FILE PHOTO: Amazon online store outage: The e-retailer is working to restore Amazon.com, but the extent of recovery is not clear as yet.
    FILE PHOTO: Amazon online store outage: The e-retailer is working to restore Amazon.com, but the extent of recovery is not clear as yet. (REUTERS)

    Amazon online store outage: E-commerce giant Amazon.com has been hit by a global outage with many users reporting that it is inaccessible. It has been revealed that the Amazon online store has been hit by the outage on Sunday night and has been trying to fix the glitch. Outage monitoring website Downdetector indicates that this is the second broad disruption to services since late June.

    Amazon online store showed error messages on several regional domains. News agency Reuters reported that it could not access product listing on its domains including, India, the United States, Canada, the United Kingdom, France and Singapore.

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    "We're sorry that some customers may be experiencing issues while shopping. We appreciate your patience as we work to resolve the issue," an Amazon spokesperson said.

    Amazon staff worked through the night to restore the online store and as of 0400 GMT, some of the domains were back up. The company has not commented about the extent of the recovery in services.

    More than 38,000 user reports indicated issues with Amazon's online store site, while nearly 500 users reported problems with the Amazon Web Services, according to Downdetector.

    About 80% of the issues reported were with the Amazon website, while 15% were with log-ins and 5% with its check-out services, according to Downdetector.

    Downdetector tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform. The outage could have affected a larger number of users.

    This not the first time in the recent period that Amazon online store has suffered from a glitch that denied users access. In June itself, many users experienced another outage on Amazon platforms including Alexa and Prime Video.

    The services were restored thereafter, but the cause itself was not divulged.

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    First Published Date: 12 Jul, 10:17 AM IST
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