PayPal likely to debut new ‘super app’ payment services later this year
PayPal is eyeing life beyond the checkout button. In the coming months, the firm is planning to debut a bevy of new services, which could include high-yield savings accounts, check-cashing services and stock-investing capabilities. It's all being done in the hopes of PayPal becoming the world's next “super app,” akin to China's Alipay or WeChat, India's Paytm or Singapore's Grab.
The stakes are high: If PayPal pulls it off, the company could become a bigger part of US consumers' lives than Amazon, Google or Facebook. But, in the US, there is no shortage of banking giants and technology firms that have tried and failed to accomplish what PayPal wants to do.
“It's difficult to become a super app,” PayPal Chief Executive Officer Dan Schulman said in an interview. “I think we have a chance if we execute extremely well against this. But it's obviously a place that a lot of companies are thinking about as well.”
The idea came to Schulman during a dinner three years ago at his home in Palo Alto, California, close to PayPal's San Jose headquarters, with Martin Lau, the president of WeChat parent company Tencent Holdings Ltd.
As the two dined, a picture began forming in Schulman's head: Consumers could come to the PayPal app for more than just paying for things online. It could be their one-stop shop for all things shopping and finance, mirroring the success WeChat has had in China.
“There's too many apps on all of our phones – I can't have an app for my pharmacy, my grocery, for all the different retailers I have,” Schulman said. “I can't have 40 to 50 different apps on my phone. I can't remember the passwords, I don't want to enter in all my info every time. There's really only eight to 10 apps that we use every single day or every single week. Those apps are going to morph into what we call super apps.”
He ordered his team to begin conducting consumer research.
The feat, if PayPal pulls it off, will not be an easy one. Other US companies have found little success with similar attempts.
Take Uber Technologies Inc. The ride-hailing giant announced in 2019 that it would create a new unit focused on financial services. Less than a year later, the executive tapped to lead the initiative left the company after Uber said it planned to “de-prioritize” several of the unit's projects, which had included credit cards, a digital wallet and instant payments for drivers.
That contrasts with Grab Holdings Inc., which started as a Southeast Asian ride-hailing company and has since expanded into financial services, payments and food delivery. The company is poised to go public via a US blank-check company that values the company at almost $40 billion.
JPMorgan Chase & Co.'s experience was more like Uber's. The largest US bank spent years touting its Chase Pay app, which was supposed to make it easier for people to shop and redeem card rewards. After the effort was slow to take off, the lender discontinued the app and ultimately shelved the entire project, encouraging consumers to instead sign up with its would-be competitor: PayPal.
“It's going to be hard to create a super app as we know it, like what we've seen in China,” Sanjay Sakhrani, an analyst at Keefe Bruyette & Woods, said in an interview. “We have compartmentalized how we consume things. We didn't have the luxury of finding things in one place like people in emerging markets have had because of the super apps.”
Still, Sakhrani said, some consumers might be open to trying the super-app model, such as the 25% of US adults that struggle to access mainstream financial services.
The grandson of a union organizer in New York's garment district, Schulman started his career at AT&T as an entry-level employee. He worked his way up to president of the firm's consumer long-distance business before being asked by Richard Branson to be the founding CEO of Virgin Mobile USA Inc. in 2001. He shepherded the company's sale to Sprint Nextel Corp. eight years later.
He ultimately joined PayPal from American Express Co., where he had been overseeing the company's efforts to offer services to under-banked Americans. At PayPal, he's been known to hand employees a check and ask them to find a way to cash it without using their bank accounts – an exercise that's meant to show what life is like for the 63 million Americans unable to use standard financial services.
A practitioner of the Israeli martial art of Krav Maga who's rarely seen in public without his signature cowboy boots, Schulman has been setting up meetings with regulators as well as the leaders of the largest US banks and credit-card companies to persuade them to continue partnering with PayPal as it pushes toward super-app status.
“The reality is we believe our products and services can exist within the PayPal ecosystem,” AmEx CEO Steve Squeri said in an interview. “As Dan talks about the super app – which I think is an interesting concept, and we'll see how it all plays out – we still believe we'll win their card business and we'll win some of their lending business.”
PayPal is planning to debut the new services in the third quarter. The company is now processing more than $1 trillion in payments on its platform annually, and is adding as many as 55 million new users this year, on top of the 377 million it already had.
It's all a far cry from where PayPal started when it went public under Schulman's leadership six years ago. Since then, the company's valuation has soared to roughly $300 billion -- more than Citigroup Inc. and Goldman Sachs Group Inc. combined.
“This needs massive scale,” Schulman said. “Half a billion to 1 billion people, at a minimum. One billion people would be ideal.”