# WhatsApp Flows: What is this new automation tool and how does it work? | Tech News (HT Tech)

> Source: https://tech.hindustantimes.com/tech/news/whatsapp-flows-what-is-this-new-automation-tool-and-how-does-it-work-71695556055463.html

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# WhatsApp Flows: What is this new automation tool and how does it work?

## Earlier this week, Meta announced new features for WhatsApp Business. Among them was WhatsApp Flows, an automation tool that will enable businesses to create richer in-chat experiences. Know what it is and how it may work.

Updated on: Sept 24 2023, 17:23 IST

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Know all about the WhatsApp Flows feature. (REUTERS) 

### By HT TECH

On September 20, Meta, at the Conversations event in Mumbai, announced a set of new features for WhatsApp Businesses to enable them to build in-chat experiences for seamless interactions with their customers. Three features announced during the event were WhatsApp multiple payment options, Meta Verified badges, and WhatsApp Flows. And while the first two are easy to understand, the third feature has generated both curiosity and confusion in users. So, what exactly is WhatsApp Flows and how does it work? Let us take a closer look.

## What is WhatsApp Flows

WhatsApp has explained in its blog post, “We’re launching Flows so businesses can offer more experiences like quickly choosing your train seat, ordering a meal, or booking an appointment – all without leaving your chat. With Flows, businesses will be able to provide rich menus and customizable forms that support different needs”.

Essentially, this will be an automation tool, such as [Microsoft](https://tech.hindustantimes.com/tags/microsoft) Power Automate or [Salesforce](https://tech.hindustantimes.com/tags/salesforce) Flow, but entirely contained within your chat window. In fact, such automation tools already exist in WhatsApp, but these are powered by third-party chatbots. You may have come across them while interacting with your bank or mobile network provider when they ask you to type a message and then show you a number of clickable options that take you to your end destination.

Also read 

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But with [WhatsApp](https://tech.hindustantimes.com/tags/whatsapp) Flow, not only will there not be a need for such chatbots, but such automation flows will be more optimized (as created by the native platform) and might be used for a wider range of tasks.

We will know more about it once more people see this feature on their app.

## How does WhatsApp Flows work?

It is a slightly harder question to answer since we have not seen the feature in action so far. Additionally, as it is being rolled out slowly, most businesses still do not have access to it or have not implemented it to build their automation flows.

But as most automation tools follow a similar logical pattern, this is how they are most likely to function. These tools will let you build a logic gate to guide the customers to a specific destination. Consider the following flow.

A customer enters a WhatsApp chat of a business that sells clothes. The Flow first greets the customer and asks them whether they are shopping for a male, female, a boy, or a girl. The customer can simply type the response or choose it by tapping the option. The next message comes in and asks whether the customer wants to buy casual wear, formal wear, sportswear, and more.

As the customer chooses an option, the flow provides more specific options to narrow down what the customer really wants and to help them see that catalog.

This is merely a single example, but with WhatsApp Flows, users can potentially buy a ticket for a movie, bus or a flight, clothes, book an appointment, know the answer to a specific query, and more.

We will still need to see the feature in action to really know if this is how the WhatsApp feature works or whether it is even more advanced. That will happen when the feature is rolled out soon.

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First Published Date: 24 Sept, 17:22 IST

Tags:
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[sendGA4Events(this), 0)" data-item-widget-name="trending stories" data-item-story-type="story" data-item-story-title="Apple plans to train AI using your on-device data without accessing personal content or emails: Report" data-item-target-url="tech.hindustantimes.com/tech/news/apple-plans-to-train-ai-using-your-on-device-data-without-accessing-personal-content-or-emails-report-71744705577087.html" data-item-product-position="4" data-item-story-segment="news" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="image"> ### sendGA4Events(this), 0)" data-item-widget-name="trending stories" data-item-story-type="story" data-item-story-title="Apple plans to train AI using your on-device data without accessing personal content or emails: Report" data-item-target-url="tech.hindustantimes.com/tech/news/apple-plans-to-train-ai-using-your-on-device-data-without-accessing-personal-content-or-emails-report-71744705577087.html" data-item-product-position="4" data-item-story-segment="news" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="title"> Apple plans to train AI using your on-device data without accessing personal content or emails: Report](https://tech.hindustantimes.com/tech/news/apple-plans-to-train-ai-using-your-on-device-data-without-accessing-personal-content-or-emails-report-71744705577087.html)
[sendGA4Events(this), 0)" data-item-widget-name="trending stories" data-item-story-type="story" data-item-story-title="CMF Buds 2 key features and price revealed ahead of April 28 launch: Details inside" data-item-target-url="tech.hindustantimes.com/wearables/news/cmf-buds-2-key-features-and-price-revealed-ahead-of-april-28-launch-details-inside-71744687438720.html" data-item-product-position="5" data-item-story-segment="news" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="image"> ### sendGA4Events(this), 0)" data-item-widget-name="trending stories" data-item-story-type="story" data-item-story-title="CMF Buds 2 key features and price revealed ahead of April 28 launch: Details inside" data-item-target-url="tech.hindustantimes.com/wearables/news/cmf-buds-2-key-features-and-price-revealed-ahead-of-april-28-launch-details-inside-71744687438720.html" data-item-product-position="5" data-item-story-segment="news" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="title"> CMF Buds 2 key features and price revealed ahead of April 28 launch: Details inside](https://tech.hindustantimes.com/wearables/news/cmf-buds-2-key-features-and-price-revealed-ahead-of-april-28-launch-details-inside-71744687438720.html)

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## Gaming

[₹20000 you should consider"> sendGA4Events(this), 0)" data-item-widget-name="gaming" data-item-story-type="story" data-item-story-title="Top 5 gaming monitors under ₹20000 you should consider" data-item-target-url="tech.hindustantimes.com/gaming/news/top-5-gaming-monitors-under-rs-20000-you-should-consider-71762254759956.html" data-item-product-position="1" data-item-story-segment="news" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="image"> ₹20,000," /> ### sendGA4Events(this), 0)" data-item-widget-name="gaming" data-item-story-type="story" data-item-story-title="Top 5 gaming monitors under ₹20000 you should consider" data-item-target-url="tech.hindustantimes.com/gaming/news/top-5-gaming-monitors-under-rs-20000-you-should-consider-71762254759956.html" data-item-product-position="1" data-item-story-segment="news" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="title"> Top 5 gaming monitors under ₹20000 you should consider](https://tech.hindustantimes.com/gaming/news/top-5-gaming-monitors-under-rs-20000-you-should-consider-71762254759956.html)
[sendGA4Events(this), 0)" data-item-widget-name="gaming" data-item-story-type="story" data-item-story-title="Grab gaming consoles at discounted rates during Amazon Great Indian Festival: Up to 72% off" data-item-target-url="tech.hindustantimes.com/gaming/grab-gaming-consoles-at-discounted-rates-during-amazon-great-indian-festival-up-to-72-off-71760602352327.html" data-item-product-position="2" data-item-story-segment="NA" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="image"> ### sendGA4Events(this), 0)" data-item-widget-name="gaming" data-item-story-type="story" data-item-story-title="Grab gaming consoles at discounted rates during Amazon Great Indian Festival: Up to 72% off" data-item-target-url="tech.hindustantimes.com/gaming/grab-gaming-consoles-at-discounted-rates-during-amazon-great-indian-festival-up-to-72-off-71760602352327.html" data-item-product-position="2" data-item-story-segment="NA" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="title"> Grab gaming consoles at discounted rates during Amazon Great Indian Festival: Up to 72% off](https://tech.hindustantimes.com/gaming/grab-gaming-consoles-at-discounted-rates-during-amazon-great-indian-festival-up-to-72-off-71760602352327.html)
[sendGA4Events(this), 0)" data-item-widget-name="gaming" data-item-story-type="story" data-item-story-title="Pokémon GO Wild Area 2025 to bring Grimmsnarl family, Shiny Hatenna, and global challenges" data-item-target-url="tech.hindustantimes.com/gaming/news/pokmon-go-wild-area-2025-to-bring-grimmsnarl-family-shiny-hatenna-and-global-challenges-71756381158954.html" data-item-product-position="3" data-item-story-segment="news" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="image"> ### sendGA4Events(this), 0)" data-item-widget-name="gaming" data-item-story-type="story" data-item-story-title="Pokémon GO Wild Area 2025 to bring Grimmsnarl family, Shiny Hatenna, and global challenges" data-item-target-url="tech.hindustantimes.com/gaming/news/pokmon-go-wild-area-2025-to-bring-grimmsnarl-family-shiny-hatenna-and-global-challenges-71756381158954.html" data-item-product-position="3" data-item-story-segment="news" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="title"> Pokémon GO Wild Area 2025 to bring Grimmsnarl family, Shiny Hatenna, and global challenges](https://tech.hindustantimes.com/gaming/news/pokmon-go-wild-area-2025-to-bring-grimmsnarl-family-shiny-hatenna-and-global-challenges-71756381158954.html)
[sendGA4Events(this), 0)" data-item-widget-name="gaming" data-item-story-type="story" data-item-story-title="Shade Silver free on Steam for a limited time: Here’s how to get it" data-item-target-url="tech.hindustantimes.com/gaming/news/shade-silver-free-on-steam-for-a-limited-time-here-s-how-to-get-it-71755589849487.html" data-item-product-position="4" data-item-story-segment="news" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="image"> ### sendGA4Events(this), 0)" data-item-widget-name="gaming" data-item-story-type="story" data-item-story-title="Shade Silver free on Steam for a limited time: Here’s how to get it" data-item-target-url="tech.hindustantimes.com/gaming/news/shade-silver-free-on-steam-for-a-limited-time-here-s-how-to-get-it-71755589849487.html" data-item-product-position="4" data-item-story-segment="news" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="title"> Shade Silver free on Steam for a limited time: Here’s how to get it](https://tech.hindustantimes.com/gaming/news/shade-silver-free-on-steam-for-a-limited-time-here-s-how-to-get-it-71755589849487.html)
[sendGA4Events(this), 0)" data-item-widget-name="gaming" data-item-story-type="story" data-item-story-title="Call of Duty: Black Ops 7 skips Switch 2 at launch, release date and price leak" data-item-target-url="tech.hindustantimes.com/gaming/call-of-duty-black-ops-7-skips-switch-2-at-launch-release-date-and-price-leak-71755498652282.html" data-item-product-position="5" data-item-story-segment="NA" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="image"> ### sendGA4Events(this), 0)" data-item-widget-name="gaming" data-item-story-type="story" data-item-story-title="Call of Duty: Black Ops 7 skips Switch 2 at launch, release date and price leak" data-item-target-url="tech.hindustantimes.com/gaming/call-of-duty-black-ops-7-skips-switch-2-at-launch-release-date-and-price-leak-71755498652282.html" data-item-product-position="5" data-item-story-segment="NA" data-item-event="story_click" data-item-page-name="story page" data-item-widget-element="title"> Call of Duty: Black Ops 7 skips Switch 2 at launch, release date and price leak](https://tech.hindustantimes.com/gaming/call-of-duty-black-ops-7-skips-switch-2-at-launch-release-date-and-price-leak-71755498652282.html)
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## Trending News

### Airtel 5G SIM card will now be delivered in 10 minutes with Blinkit- How to order

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### Infinix Note 50s 5G+ set to launch in India with 64MP camera and MediaTek Dimensity 7300 SoC

![](https://images.hindustantimes.com/tech/img/2025/04/16/414x233/Infinix_Note_50s_5G_1744790483856_1744790483979.jpg) 

### Xiaomi X Pro QLED Series sale starts in India: Check price, availability, and more

![](https://images.hindustantimes.com/tech/img/2025/04/16/414x233/ScreenshTV_1744803291290_1744803314121.png) 

### Apple plans to train AI using your on-device data without accessing personal content or emails: Report

![](https://images.hindustantimes.com/tech/img/2025/04/15/414x233/Apple_Intelligence_1744705908242_1744705908517.jpg) 

### CMF Buds 2 key features and price revealed ahead of April 28 launch: Details inside

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