WhatsApp predicts 2022 tech trends; See what could be coming

WhatsApp has come up with its predictions for tech trends for 2022. From digitization to payments, here's all we can expect.

WhatsApp comes up with predictions for 2022 with regards to digitization of the econnomy. (Reuters)

2022 is around the corner and ahead of that, WhatsApp has shared some trends that it predicts could change the business scene in India. “In 2022, the trends that will shape India's journey to becoming a digitally inclusive and financially empowered society will come from the most simple, accessible and scalable technology solutions that have the power to bridge the urban-rural divide and address local challenges,” says WhatsApp. 

Here's a list of everything WhatsApp predicts in 2022, especially with regards to digitization. 

2022 tech trend predicted by WhatsApp 

Citizen engagement and governance: 

In 2022, WhatsApp expects its increased participation in effective governance and efficient citizen engagement by city and state administrations. It says it could lower barriers for citizens to access credible, authentic and useful services. 

Digitization of Small and Micro Businesses: 

Digitization could help small and micro businesses in the post COVID situation. “Our free-of-cost WhatsApp Business App offers small and micro businesses tools and features, which can help them build a digital-storefront and service their customers better. This digitization has offered entrepreneurs across India, especially women in rural India democratized access to customer bases and helps them grow and scale their business, further bridging the gender digital divide,” says WhatsApp.

Multilingual Chatbots: 

Businesses could adopt multilingual chatbots to enhance their reach in a geographically and linguistically diverse country like India.

Digital Payments:

WhatsApp also suggests by building a smooth payments service in India by enabling access to digital payments, digital banking services, micro-finance, and promoting easy and secure transactions with service providers and businesses. WhatsApp Pay is said to play a key role here.

Services with simple UX/ UI will scale the fastest:

Products and services with a simple UI can effectively lower barriers to mobile internet adoption can speed up digital adoption.

More and more traditional sectors will go the digital route: 

Sectors like education, healthcare, banking and financial services have the opportunity to scale up and reach rural population using efficient and cost-effective ways such as the WhatsApp Business Platform.

Business Messaging: 

WhatsApp says that more people are comfortable conducting business through messaging. Hence, platforms like WhatsApp Business could help in more ways.