# Government cracks down on Ola; Customers demands refund options and proper billing for auto rides | Tech News (HT Tech) > The Indian government has directed Ola to provide customers with refund options and ride receipts. This move has been taken to enhance consumer rights and transparency in services. # Government cracks down on Ola; Customers demands refund options and proper billing for auto rides ## The Indian government has directed Ola to provide customers with refund options and ride receipts. This move has been taken to enhance consumer rights and transparency in services. Oct 14 2024, 15:20 IST ![Follow on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/follow-us-facebook.png) ![Follow on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/follow-us-facebook-hover.png) ![Share](https://images.hindustantimes.com/tech/static/revamp/images/png/Share.png) ![Share](https://images.hindustantimes.com/tech/static/revamp/images/png/Shareclicked.png) ![Share on WhatsApp](https://images.hindustantimes.com/tech/static/revamp/images/png/whatsapp.png) ![Share on WhatsApp](https://images.hindustantimes.com/tech/static/revamp/images/png/whatsapp-hover.png) ![Share on Twitter](https://images.hindustantimes.com/tech/static/revamp/images/png/twitter.png) ![Share on Twitter](https://images.hindustantimes.com/tech/static/revamp/images/png/twitter-hover.png) ![Share on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/facebook.png) ![Share on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/facebook-hover.png) ![Bookmark](https://images.hindustantimes.com/tech/static/revamp/images/png/Bookmark.png) ![Bookmarked](https://images.hindustantimes.com/tech/static/revamp/images/png/Bookmarked.png) ![Government cracks down on Ola; Customers demands refund options and proper billing for auto rides](https://images.hindustantimes.com/tech/img/2024/10/14/1600x900/Government_cracks_down_on_Ola_1728899362049_1728899362246.jpg) The Indian government has directed Ola to offer refund options and issue receipts for auto rides. (AP) ![Author Photo](https://images.hindustantimes.com/tech/static/revamp/images/png/HTTech-new-circle-logo.png) ### By MD IJAJ KHAN The Indian government has mandated that Ola, led by Bhavish Aggarwal, implement a system that allows customers to select their preferred refund method. The Central Consumer Protection Authority (CCPA), operating under the Ministry of Consumer Affairs, Food and Public Distribution, instructed the ride-hailing service to issue a bill, receipt, or invoice for every auto ride booked on its platform. ## Rising Complaints Against Ola Data from the National Consumer Helpline (NCH) reveals that Ola faced 2,061 complaints between January 1, 2024, and October 9, 2024. Many complaints centred on issues such as charging higher fares than advertised, failing to refund customers, and drivers either requesting additional cash or incorrectly reaching passengers’ destinations. Also read: 4 ways you might be unknowingly damaging your smartphone Also read click here. The CCPA has emphasised the need for Ola to allow consumers to choose between two refund methods: direct deposits into their bank accounts or credits in the form of coupons. Currently, when users report issues through the Ola app, they only receive coupon codes for future rides, without a clear option for a bank transfer or alternative refund method. CCPA Chief Commissioner Nidhi Khare highlighted that the existing approach violates consumer rights, stating, "The no-questions-asked refund policy cannot imply that the company encourages users to take another ride instead," Times of India reported. Also read: OnePlus 13 could launch with custom Snapdragon 8 Elite chip: Check launch date, expected specs and more ## Unfair Trade Practices The CCPA’s directive also addresses the lack of billing for auto rides. Users trying to access invoices through the app encounter a message stating, “Customer invoice for Auto rides will not be provided due to changes in Ola's auto service T&Cs.” The CCPA has deemed the failure to provide receipts as an "unfair trade practice" under the Consumer Protection Act, 2019, insisting that Ola must comply and issue bills to its customers for their rides. Also read: Honor Magic 7 series set to launch on October 30; MagicOS 9.0 to unveil on this date- All details Ola's compliance with these directives remains crucial in restoring consumer trust and ensuring adherence to consumer protection regulations. Catch all the Latest Tech News, Mobile News, Laptop News, Gaming news, Wearables News , How To News, also keep up with us on Whatsapp channel,Twitter, Facebook, Google News, and Instagram. 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