# WhatsApp-API helping deliver digital, mobile-first solutions across segments: Abhijit Bose | Tech News (HT Tech) > Speaking at the GFF 2021, Abhijit Bose said WhatsApp - in convergence with telecom infrastructure and India Stack - is building a successful roadmap ahead for enabling and digitising businesses in the country on WhatsApp-API. # WhatsApp-API helping deliver digital, mobile-first solutions across segments: Abhijit Bose ## Speaking at the GFF 2021, Abhijit Bose said WhatsApp - in convergence with telecom infrastructure and India Stack - is building a successful roadmap ahead for enabling and digitising businesses in the country on WhatsApp-API. Aug 21 2022, 20:48 IST ![Follow on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/follow-us-facebook.png) ![Follow on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/follow-us-facebook-hover.png) ![Share](https://images.hindustantimes.com/tech/static/revamp/images/png/Share.png) ![Share](https://images.hindustantimes.com/tech/static/revamp/images/png/Shareclicked.png) ![Share on WhatsApp](https://images.hindustantimes.com/tech/static/revamp/images/png/whatsapp.png) ![Share on WhatsApp](https://images.hindustantimes.com/tech/static/revamp/images/png/whatsapp-hover.png) ![Share on Twitter](https://images.hindustantimes.com/tech/static/revamp/images/png/twitter.png) ![Share on Twitter](https://images.hindustantimes.com/tech/static/revamp/images/png/twitter-hover.png) ![Share on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/facebook.png) ![Share on Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/facebook-hover.png) ![Bookmark](https://images.hindustantimes.com/tech/static/revamp/images/png/Bookmark.png) ![Bookmarked](https://images.hindustantimes.com/tech/static/revamp/images/png/Bookmarked.png) ![Bose added that WhatsApp's pilot](https://images.hindustantimes.com/tech/img/2021/09/28/1600x900/13_1625237757390_1632839120665.jpg) Bose added that WhatsApp's pilot "to enable people to sign up for micro pensions from HDFC Pensions and their partner, pinBox" has gone live. (Pixabay) ![Author Photo](https://images.hindustantimes.com/tech/static/revamp/images/png/HTTech-new-circle-logo.png) ### By PTI WhatsApp India Head Abhijit Bose on Tuesday said its platform - WhatsApp-API - is helping deliver digital and mobile-first solutions across segments like financial solutions, government services and retail. Speaking at the Global FinTech Festival (GFF) 2021, the top executive said WhatsApp - in convergence with telecom infrastructure and India Stack - is building a successful roadmap ahead for enabling and digitising businesses in the country on WhatsApp-API. "I'm excited that services on the platform are growing significantly. Hundreds of businesses and other services are now launching every month, and adoption by our users is accelerating. Whether you're the largest institution or a single entrepreneur, customised solution to solving unique challenges in any sector, can now be rapidly configured and deployed," he added. Also read click here. He cited examples from government agencies and financial institutions, wherein WhatsApp had been a platform to deliver essential services to citizens. Bose said, early in the pandemic, MyGov had launched a chatbot on WhatsApp to deliver information for citizens on vaccine efficacy, safety and COVID care guidelines. When the government recently opened up the API for CoWIN, MyGov extended the service on WhatsApp to allow people to check availability of slots at vaccination centres near them, make vaccination appointments, and also download their vaccination certificate, he added. "Now this helpline has been accessed by more than 20 million unique users. Till date 6.6 million vaccine certificates have been downloaded and 1.5 million vaccinations have been booked on WhatsApp," he noted. Bose said a group of volunteers from Bengaluru's tech community who had never met each other, came together to create a service called 'CovidAsha' to help solve the acute oxygen supply situation that emerged during the second wave of the pandemic. CovidAsha connected with suppliers and vendors, 24/7, and functioned as a two-way marketplace providing relevant, verified and real time information to COVID care seekers and also allowed suppliers to provide updates on stock availability. During the peak of the second wave, they serviced over 2,000 requests per day for oxygen supplies, medicines and ambulances. They are live in seven regional languages on the WhatsApp-API platform and have over 500 volunteers handling data collection, engineering, product and communications. Bose said the Facebook-owned company has also focused on expanding financial inclusion. "While banking services on major banks on WhatsApp has continued to scale up, the first appointment from small finance banks such as AU Small Finance Bank, which is India's largest small finance bank and Equitas Small Finance Bank have gone live...we're going to be working with them to see how we amplify awareness and accelerate adoption and usage of digital banking for their base," he said. Bose added that WhatsApp's pilot "to enable people to sign up for micro pensions from HDFC Pensions and their partner, pinBox" has gone live. "One of the emerging sectors that we're excited about is the growth on the WhatsApp platform of small and medium businesses in retail and F&B who would never have the ability to have an app on the customer's phone. "But now, even the smallest businesses can digitise their operations and deliver an experience to their customers that is seamless and at par with the best digital experiences in the world," he stated. The 'digital kirana' of the near future will leverage the digital platforms and services of India of today, as they have the options for awareness, distribution and rich customer experiences tailored for their unique sectors, and also the facility of digital payments, Bose said. "The final leg that had not been solved until now was logistics, but with solutions like WhatsApp-API platforms, that will be addressed as well and double up as quick solutions that help small businesses get back online during difficult periods like the pandemic," he added. Reiterating WhatsApp's goal to scale solutions that will be enabled through payments and fintech, Bose said there is no 'fintech' if it's not enabling a transaction of some type. "This revolution is uniquely an Indian template because a lot of the common friction points that had blocked small businesses from achieving scale are being solved and powered by our India Stack and the ecosystem building on top of it,” he added. Beckn Foundation CEO and co-founder Sujit Nair said in the last decade, India has shown how an open digital infrastructure can unleash opportunities at scale for businesses, government, and civil society. "Aadhaar, India Stack, UPI as the building blocks has inspired the thinking behind Beckn as a digital building block for decentralised and democratised commerce," he added. Catch all the Latest Tech News, Mobile News, Laptop News, Gaming news, Wearables News , How To News, also keep up with us on Whatsapp channel,Twitter, Facebook, Google News, and Instagram. For our latest videos, subscribe to our YouTube channel. 28 Sept, 19:58 IST whatsapp ![HT Tech Awards](https://tech.hindustantimes.com/ht-tech-power-list-awards-2026/httech-awards-banner-new.webp) ### Related Stories 29 Sept 2026 71,632,838,884,897 NEXT ARTICLE BEGINS ![View all](https://images.hindustantimes.com/tech/static/revamp/images/png/view-all-icon.png) ## Tips & Tricks ![Ghibli-style art](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### How to turn your photos into Ghibli-style art with ChatGPT for free: Step-by-step guide ![How to create an invitation using iPhone’s new Apple Invites app- Step-by-step guide](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### How to create an invitation using iPhone’s new Apple Invites app- Step-by-step guide ![Apple TV app arrives on Android phones and tablets: What you get and how to install it](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### Apple TV app arrives on Android phones and tablets: What you get and how to install it ![Vodafone Idea OTT plans](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### Vodafone Idea users can now stream 17 OTT apps with one subscription: Here's how ![Android data transfer methods](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### How to transfer data from one Android to another using Google backup, USB-C cable, and more ## Editor’s Pick ![iPhone 16e launched with A18 chip, Apple AI—bringing flagship power on a budget: Check specs, price](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### iPhone 16e launched in India: All details about the new budget mobile from Apple ![DeepSeek was founded in China with only a fraction of the budget of the top AI companies in the US.](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### DeepSeek AI: How it works, who’s behind it, how it’s different from ChatGPT, and its big US market impact explained ![iPhone 17 Air likely to get this feature that iPhone 17 Pro models may miss out on](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### iPhone 17 Air likely to get this feature that iPhone 17 Pro models may miss out on ![Google Whisk AI explained: How remixing works, availability, and how it differs from Gemini](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### Google Whisk AI explained: How remixing works, availability, and how it differs from Gemini ![iOS 18.4 beta arriving soon: Know why it is the biggest iPhone update](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### iOS 18.4 beta arriving soon: Know why it is the biggest iPhone update ## Trending Stories ![Airtel 5G SIM card will now be delivered in 10 minutes with Blinkit- How to order](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### Airtel 5G SIM card will now be delivered in 10 minutes with Blinkit- How to order ![Infinix Note 50s 5G+](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### Infinix Note 50s 5G+ set to launch in India with 64MP camera and MediaTek Dimensity 7300 SoC ![Xiaomi X Pro QLED Series sale starts in India: Check price, availability, and more](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### Xiaomi X Pro QLED Series sale starts in India: Check price, availability, and more ![Apple Intelligence AI training](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### Apple plans to train AI using your on-device data without accessing personal content or emails: Report ![CMF Buds 2](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### CMF Buds 2 key features and price revealed ahead of April 28 launch: Details inside keep up with tech ![Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/tech-facebook.png) ![Twitter](https://images.hindustantimes.com/tech/static/revamp/images/png/tech-twitter.png) ![WhatsApp](https://images.hindustantimes.com/tech/static/revamp/images/png/tech-whatsApp.png) ![Facebook](https://images.hindustantimes.com/tech/static/revamp/images/png/tech-facebook.png) ## Gaming ![Check out these five gaming monitors under ₹20,000,](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### Top 5 gaming monitors under ₹20000 you should consider ![gaming consoles](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### Grab gaming consoles at discounted rates during Amazon Great Indian Festival: Up to 72% off ![Pokémon GO Wild Area 2025](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### Pokémon GO Wild Area 2025 to bring Grimmsnarl family, Shiny Hatenna, and global challenges ![Shade Silver](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### Shade Silver free on Steam for a limited time: Here’s how to get it ![Call of duty](https://images.hindustantimes.com/tech/static/revamp/images/png/ht-tech-bg-img-90-66.png) ### Call of Duty: Black Ops 7 skips Switch 2 at launch, release date and price leak ![View all](https://images.hindustantimes.com/tech/static/revamp/images/png/view-all-icon.png) ## Trending News ### Airtel 5G SIM card will now be delivered in 10 minutes with Blinkit- How to order ![Airtel 5G SIM card will now be delivered in 10 minutes with Blinkit- How to order](https://images.livemint.com/static/static/1x1_img.gif) ### Infinix Note 50s 5G+ set to launch in India with 64MP camera and MediaTek Dimensity 7300 SoC ![Infinix Note 50s 5G+](https://images.livemint.com/static/static/1x1_img.gif) ### Xiaomi X Pro QLED Series sale starts in India: Check price, availability, and more ![Xiaomi X Pro QLED Series sale starts in India: Check price, availability, and more](https://images.livemint.com/static/static/1x1_img.gif) ### Apple plans to train AI using your on-device data without accessing personal content or emails: Report ![Apple Intelligence AI training](https://images.livemint.com/static/static/1x1_img.gif) ### CMF Buds 2 key features and price revealed ahead of April 28 launch: Details inside ![CMF Buds 2](https://images.livemint.com/static/static/1x1_img.gif) ## Trending Gadgets Mobiles Laptops Tablets ![HT Tech](https://images.hindustantimes.com/tech/static/revamp/images/png/HT_tech-new.gif) - https://tech.hindustantimes.com/tech/news/whatsappapi-helping-deliver-digital-mobile-first-solutions-across-segments-abhijit-bose-71632838884897.html